HP 5524 wont print black after installing new cartridge

[RWS58]

Hi

I installed a new black cartridge and the printer will not longer print black...it will print other colors.

it will not print or photocopy black

I tried all the things I seen on these boards.

funny thought...when I print a " Print Quality Diagnostics" report the narrative of the report prints excellent I  black but the black ink box is completely empty.

help....getting very frustrated.

the printer is two yrs old and out of warranty....worked perfectly until it ran out of ink

[MissTeriLynn]

Hello RWS58 and welcome to the HP forums!

I understand you have a Photosmart 5524 that is not printing black after changing the cartridges. I'm sorry to hear that, but I will definitely do my best to lend a hand and help you get this resolved

I'm aware you've most likely completed all of these steps, but I just want you to verify that you've tried all of the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If you haven't already, please try the steps, but if you have and things still aren't working properly, please let me know which country you're in and we will go from there. Please feel free to private message me the country information!

Hope this helps, but if not, hope to hear back from you soon!

[Rover449]

Hello,

I changed the black ink cartridge with a H.P.364XL. I can print colours but not black text. Tried Word documents and an Excel spreadsheet. Tried head cleaning etc. no change! Changed black cartridge for a 2nd new one. Same resut.  If I print a - Print Quality Diagnostics the text prints out black and the Cyan, Magenta, Yellow rectangular boxes all print out with a black boreder BUT the black box has a border but no 3 shades of grey (black) infill.

Checked the Help page i.e. made sure the vent etc on the new cartridges are clear.

Downloaded and run the HP Printer Support Software. It says 'no problems'

Can't think what else to try?

[MissTeriLynn]

Good Morning @Rover449 🙂

If you can just let me know which country you're in and for you to confirm which printer it is you have.

Once I have that we'll get working on getting this resolved for you!

[Rover449]

Hello Miss TeriLynn,

I do hope you can get my printer sorted out.

I live in the U.K. and the printer is HP Photosmart 5524 S/No. [edited Serial Number by Moderator].

Working fine until I repalced the compatible black cartridge with a HP364XL one. Then I couldn't print out black! Tried head cleaning several times. Then another NEW HP cartridge. Same result. BUT when I print out a Print Quality Diagnostics page the text prints out black. The 4 colour boxes print out but the 'black' box is empty.

Went through the Help page on your web site but still no Black.

HELP!

Barrington Randle

[MissTeriLynn]

Thanks for the info Barrington 🙂

At this point I will recommend that you call our technical support team and they should be able to set up a replacement printer for you regardless of the warranty. If you run into any issues getting said replacement please just return and let me know. I will make sure this gets properly resolved for you one way or another!

Hope to hear from you soon 🙂

[Zhenmei]

I changed the black ink cartridge with a H.P.364XL. I can print colours but not black text. Tried Word documents and an Excel spreadsheet. Tried head cleaning etc. no change! Changed black cartridge for a 2nd new one. Same resut.  If I print a - Print Quality Diagnostics the text prints out black and the Cyan, Magenta, Yellow rectangular boxes all print out with a black boreder BUT the black box has a border but no 3 shades of grey (black) infill.

Checked the Help page i.e. made sure the vent etc on the new cartridges are clear.

Downloaded and run the HP Printer Support Software. It says 'no problems'

[Walkfan]

I'm having the same problem as many other people with this printer. The colours print out fine but black not at all even though I Installed all new HP cartridges. My printer is not yet 3 years old and has hardly been used. Surely this must be a fault?

[Bertinbrussels]

This seems to be a common fault and extremely irritating when you have just bought expensive genuine hp replacement inks. I wonder if this is built in obsolescence?  My printer is barely 3 years old but is now heading for the scrap heap to be replaced by another brand.

[Vincem1963]

I have seen a few of you had the same problem where the black ink wont print despite there being a full cartridge installed. What was the solution to this problem