HP 6940 not printing accurate margins

[gwinningham1]

I am trying to print documents from my computer using my HP 6940 printer. It has printed correctly in the past; however, it is currently not printing accurate margins. The margins on the document are set correctly but it is not printing that way. I have turned off the computer, turned off the printer, held down power and pushed the other button three times to reset and still get the same results. I have tried to align the printer cartriges, but I do not get that option in my printing preferences. Help!

[Rainbow23]

@gwinningham1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print margins properly from your HP Deskjet 6940 Printer.

This issue could occur if the settings on the driver are not correct.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Print Driver Settings Guide (Windows)

Let me know how this works.
 

You have a good day ahead.

[gwinningham1]

I installed the new driver and update for the printer and it is still printing the margins incorrectly. This is a new issue. It had been printing correctly prior to April or so. I see that is when the new update was available: Appril 2017. Any other ideas? 

[Rainbow23]

@gwinningham1,
Thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.