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02-08-2013 11:42 AM
I have an 8600 officejet printer i bought january of 2012. On february 7th my printer has an error of pick motor stalled. This is a home printer that is stored by itself in a closet so nothing happens to it. I called HP and they say they can do nothing because its 9 days out of warranty. WHAT! I work for a medical device company and as good business we would never do that. I did not call 3 months later. I called as soon as I had a problem. What i was told is that i could have purchased an extended warranty at time of purchase. To me that says HP products last 1 yr. This is ridiculous ! I truly think that as a customer who did not call more than ten business days beyond the warranty a company the size of HP would honor this. In looking on line I see others with the same error message. Is that a problem with HP printers. I of course would not have bought one. I was not even offered one at cost. The customer service rep didnt really care because her job is not to. It would be a nice if someone cared.
02-11-2013 08:59 AM
I'm so that you are experiencing this issue at this time. Here is a link that may assist you with this problem, and you may not have to get it replaced.
Another option would be to contact HP Support, and get an extended warranty on the printer, then go from there.
Let me know if this link help, thanks.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
06-19-2013 10:45 AM
I had problem.
Check paper tray that paper is in correctly and flat
Take paper tray out.
Turn printer on left side
Check the rollers in back for paper stuck in them
Gently turn rollers and clean with clean damp cloth.
worked for me...piece of paper was stuck in roller
06-19-2013 10:50 AM - last edited on 02-23-2017 07:45 PM by OscarFuentes
11-06-2013 11:23 AM
The pick roller is on the bottom of the printer and the previous document from post message 4 explains how to make sure it is in the correct position and how to do fix it.
Hope this helps.
I work on behalf of HP
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