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03-31-2016 09:45 AM
So I connected the printer to wireless. It added the network and has an IP. (10.0.0.54) From the computer I try to use the IPV4 address to connect, even try on the web browsers. Can't even ping that Address, though I can ping other addresses on the same network. When I use the hostname (hpdaa3c) it tries to connect but doesn't then I click "Troubleshoot this connection" on internet explorer and it connects using IPV6. I can ping that same hostname and it resolves it using IPV6. I need to be able to configure this printer, and the HP software doens't use IPV6 only IPV4. I can't ping this from any connection on the network...
04-01-2016 01:37 PM
Hey @yeager1977,
Welcome to the HP Support Forums!
I understand that you are having some issues with printing from your Windows 7 PC to your Officejet Pro 8615 e-All-In-One Printer. I can help you with that.
First, make sure the printer is plugged directly into a wall outlet. Once done:
At this point you should be able to ping the printer and install the software. If you are still unable to do either:
Please let me know the results of following the above. If you are able to connect the printer, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.