HP Officejet 6500 no scan options

[dpredrobin]

When I select Scan I get error no scan options.  It used to scan just fine.

[RJon]

When I select Scan I get error no scan options.  It used to scan just fine. How do I repair?

[Sister_Mary]

Hi,

If you have this option:

Open up the HP Solution Center (by going to the start menu --- All Programs --- HP Folder --- HP Office Jet 6500 Folder)

In the solution center go to settings at the bottom of the screen. Then select scanner settings. Click on printer preferences or properties (can’t remember which —sorry) And you want to go to destinations and make sure that you have selected all the scan options on the right.

Now if that doesn’t work – or if your printer doesn’t have solution center, visit:

www.hp.com/go/tools and download the scanner utility or scan and printer doctor and this utility might be able to either fix this error message or at least point you in the right direction.

Hope this helps! 🙂

Good luck!

(Not an HP technician, but I work with printers at my job and have had similar scanning issues)

[wildman62]

Hi,

I have a new HP Pavilion dv7.  Since buying the laptop I've been able to print but not scan

on my my HP Officejet 6500 709a.

I've downloaded HP Scan doctor (several times) and ended with a screen that says

HP Solutions Center can't be found -- then followed instructions to install the basic

package of printing software so that I will have HP Solutions Center. I've done this

several times, first uninstalling the previous printer software. Same result. I can print but
not scan.

Another oddity. During the printer software installation I've duly clicked, where indicated,

that I am connecting the laptop to the printer via a UBS cable. Then I'm taken to a screen

offering options if I'm having trouble connecting the cable. The cable is connected.

However, there is no "next," only a "back" prompt returning me to the screen asking

if I'm having trouble connecting the cable.

I'm ready to toss this printer in the trash and buy a non-HP version, unless someone has a fix.

Thanks

[dogmann09]

Can't scan on my HP 6500

[Rudy1906]

You can run the print and scan doctor.
http://goo.gl/u3jDE

If that doesn't give you results and fixes the issue, uninstall and re-install the software and drivers.

[rbenmadison]

Downloaded the indicated software. It would not run on my computer, said "File is Corrupt."

My problem is my HP Officejet 6500 scanner won't work (printer works fine). Scanner says "No Scan Options."

[ms0588]

Hello

You can download the  "HP Print and Scan doctor" tools from our website :

http://support.hp.com/us-en/document/c03286146

Here's additional info on tips on Scan for your reference

http://support.hp.com/us-en/document/c03476857

Hope this help !

Regards

[ms0588]

Hello

Here's the tips on scan and you can download the "HP Scan and Print Doctor" for help to fix the issues :

http://support.hp.com/us-en/document/c03275041

Hope this help.

Regards

[ms0588]

Hello

Oops sorry to hear that.  Let doube check on the version of the "print and scan doctor" is for for your OSs, and if you still haveing problem to run the file, you may want to uninstall the printer software and reinstall again.

Here's some details on workaround on "no scan  options" for your reference :

http://support.hp.com/us-en/document/c02450835

Hope this help.

Regards