HP Officejet 6500 no scan options

rbenmadison · ‎09-11-2013

I had already tried that, it didn't work. Ended up calling HP, sat on the phone for nearly TWO HOURS while some fellow in India tried to figure out what to pull up on his screen. He eventually did fix it remotely and then connected me to a supervisor who refunded the $25 (!) charge that I was supposed to pay for the privilege of sitting on the phone for two hours. The tech opened a chat screen but refused to allow me to use it -- which would have saved me two hours worth of minutes on my phone.

All in all this was outrageous for something that should have been fixed by an automatic download/install, or, better yet, never have happened in the first place.

tony2203 · ‎10-18-2013

I keep geting no scan options on HP office jet 6500.

rbenmadison · ‎10-18-2013

After literally hours of phone calls to people in India working for HP, they took over my computer by remote control and "fixed" the problem. TWICE. It kept coming back. Finally I threw away the printer and bought a Brother, which (so far) works fine.

Mrstenter · ‎10-21-2013

Hi Tony2203,

I understand you are looking to Scan from your HP Printer E709a.

If you follow this document if will help you install the drivers.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&docname=c03275041&lc=en&product=379...

If you have any troubles let me know.

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP

ms0588 · ‎10-23-2013

Hey there

Here's are some info on how to get around the "no scan option" :

http://support.hp.com/us-en/document/c02450835

You can also download the HP Print and Scan Doctor utility to help in your troubleshooting process :

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en...

Hope this help.

Although I am HP Employee
I am speaking for myself and not for HP.

Please click the Thumbs up icon below if the information is helpful !

coach123 · ‎01-23-2014

When trying to scan printer says no scan option. What could be the problem?

golf18 · ‎02-13-2014

my hp office jet 6500 will not scan. i get the (no scan options. my opering system is windows 8

peterzim · ‎07-27-2014

No scan options - what to do?

jprint · ‎08-25-2014

My office jet 6500 has stopped scanning. I get a no scan option in the window. It used to work just fine. What to do?

Moonstone1 · ‎04-06-2016

Have recently installed Windows 7 Ultimate 09. Am getting a message "No Scan Options" and cannot scan document. How do I correct this, please?

Moonstone1

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