HP Officejet Pro 8600 Network connection error message in EWS

[dittman]

I mentioned the network error message only because it got worse with IE after power cycling.

When I set up the printer the first thing it did was load an update.  Hopefully there will be another update soon to solve the problem.

[davedolittle]

Brand new 8600.  Owned less thant two days.  Scan to computer keeps turning off.  I see the network connection error every time I do a bulk scan to a network folder.  After about 12 pages, Network connection error.

The 8500 is still purring like a kitten.   Hopefully a fix for the 8600 is near.

[MikieB]

I have just purchased and successfully installed the Officejet Pro 8600 (911a). My computer is a 64 bit Windows 7 machine with 8 gb. of RAM.  I am connected to the printer with a wired network connection. Everything works perfectly except that I receive an error message when I attempt to log onto the printer's IP address through Internet Explorer 9. The message states: 'System Error'. 'Network connection error. Check network and try again'.

 It is the same issue that has been reported in the thread on your site with the following address:

http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Officejet-Pro-8600-Network-connectio...

The issue is titled: HP Officejet Pro 8600 Network connection error message in EWS.

Please note that if I use the Firefox Browser (10.0.2) I can connect without any difficulty and can make all the settings available. It is only when I use IE 9.

Has there been a resolution to this issue yet that has not been posted?

Thanks in advance for any information that you can provide.

[shimheric]

Please try the latest 1150 firmware if you have not updated the printer yet.

[MikieB]

Thanks so much for responding so quickly. It is greatly appreciated.

I installed the firmware update immediately after installing the Officejet Pro 8600. The Firmware Version reads: CLP1CN1150CR. This problem was discovered after the firmware upgrade. Sorry I forgot to mention that I had done that.

I have checked my IE 9 privacy/security/advanced settings, but cannot determine if any one of them might be preventing the connection. I also shut down my anti-virus, anti-spyware and firewall briefly to see if that would have any effect. It did not.

Thanks again.

[prabaa]

Hi,

You follow the instructions stated here, to fix your issue.

http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Officejet-Pro-8600-Plus-connection-issu...

thanks,

[MikieB]

Thank you for responding. I made the suggested setting change to the Officejet Pro 8600. I selected "Only show me ink alerts when I print". I restarted the computer, verified that the new setting was correct and then attempted to log on to the printer's EWS home page. I received the same error message "Network connection error. Check network and try again."  My default browser is Internet Explorer 9.

I then used Mozilla Firefox 10.02 to log on to the printer's home page and it worked perfectly.

I will have to use Firefox to log into the printer's homepage until the issue with IE 9 can be resolved. Thanks again for the help. It is appreciated.

[Stampcop]

Tried installing an 8500 but after two days of on line help was told to take it back to store.  I then bought an 8600 on March 5.  Installed it, printer said connected, computer showed it was connected.  Could not print, error messages suggested firewall problem.  Same problems I had with the 8500.  Every fix suggested by HP fails to work.  I have done over 10 hours work trying to print wirelessly. 

This is junk.  Guess I'll take it back and get another brand.  HP either doesn't have a fix or doesn't care.  Have been a faithful HP user for many years and gone through several HP printers but this is ridiculous.  Anyone with a solutiion please email me at Stampcop@aol.com. 

[BruceAChastain]

I have a brand new HP PhotoSmart 5514 (5510d B111h) and it is doing the same thing.  Fails in both IE 7 and IE 8 from XP SP3.  When I access the EWS (Embedded Web Server) via the printer's wireless IP address, the browser window goes black and I get the error message "System Error Network connection error. Check network and try again."

As others have reported, Firefox works just fine.

I tried an update from the printer control panel and it says I already have the latest firmware.

I can't believe this MAJOR BUG slipped by HP's QA department.

[baldwinm]

i cannot print email attachments,the message says the printer must be connected to the network and internet for this feature.Altough the internet is connected it still dont work.