HP Officejet Pro 8600 printer display window too bright

[jprzybilla]

After five months using my printer, the display screen has become very bright. Is there any setting to lower the brightness?

jprzybilla

[Jamieson]

Hello jprzybilla, and welcome to the HP Forums, I hope you enjoy your experience!

I see you are looking into screen adjustments.  I would like to help.

I would recommend selecting the setup menu on the front panel of the printer, the one that looks like a wrench.  In the setup menu, select preferences.  In the preferences menu, select screen brightness. You can adjust the brightness accordingly.

Please let me know if you have any questions.  Thanks for posting on the HP Forums!

[jprzybilla]

Thanks for your reply. I adjusted the brightness, the brightness did change, but no matter what brightness I choose, there still is a bright white haze on the display which makes reading difficult. Display window had good contrast until a couple of weeks ago, I made no preference changes once all preferences were set at setup other than configuring for wireless printing.

I selected factory default settings, there was no change on display.

jprzybilla

[Jamieson]

Hi jprzybilla,

I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

There is an update we can look at performing on your printer, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information I can link the correct update.

Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please keep me posted.

[jprzybilla]

Thanks, I disconnected both ends of plug, waited a few moments, plugged both ends back in, there is no change in the display window, still a strong white haze.

I am running: Windows 8.1, 64-bit operating system, x64 based processor. using IE 11 browser.

jprzybilla

[Jamieson]

Hi jprzybilla,

I would recommend downloading and installing the HP Officejet Pro 8600 N911a Firmware.

Please keep me posted.

[jprzybilla]

I downloaded the firmware using the usb as "Installation" required it. On the HP printer update window, the current version reads: CLPON1322CR & under Status: Up To Date. I restarted the printer, still no change.

jprzybilla

[Jamieson]

Hi jprzybilla,

I would recommend contacting HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.

Thank you for posting on the HP Forums.

[jprzybilla]

Thanks, maybe it will go away on it's own.

jprzybilla

[nivrage]

I am having the same problem - did you ever get the problem solved?