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Honor Student
Posts: 2
Member Since: ‎06-18-2013
Message 1 of 6 (8,153 Views)

HP PhotoSmart c4580 Scan to PC won't Work.

Ok, so as the subject suggests, i have a HP PhotoSmart c4580, been working fine for as long as i can remember, however i've recently started using it again as i had no ink until now and when i try to use the control panel on the front of the printer i get an error message "Scan Error. Try scan from computer or see documentation. Press OK."

 

I can scan from the computer fine however i really would like to have this functionality back as it's quite handy as the printer is not in the same room as the PC i use.

 

my environment variables are as follows:

 

Printer: HP PhotoSmart c4580 (Connected Wirelessly)

Firmware: WRLxFN0823AR

PC OS: Windows 7 Home Premium 64-bit (Connected Via Ethernet)

Router: Netgear DGN1000

Router Firmware: V1.1.00.45_ww

 

These are all the bits of information i can think of but if any more information is needed please don't hesitate to askHP PhotoSmart c4580 error.JPG

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Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 6 (8,118 Views)

Re: HP PhotoSmart c4580 Scan to PC won't Work.

[ Edited ]

Hello Shadow152,

 

Please take a look at this document, and follow the troubleshooting steps and let me know if it helps resolve your issue.


Good luck!

 

 

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Honor Student
Posts: 2
Member Since: ‎06-18-2013
Message 3 of 6 (8,115 Views)

Re: HP PhotoSmart c4580 Scan to PC won't Work.

Uniprog, thank you for the suggestion, i have tried all the steps in the document you provided but the problem still persists, i also tried doing a full reset through the on screen menu on the printer and this did not help either :(
Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 4 of 6 (8,099 Views)

Re: HP PhotoSmart c4580 Scan to PC won't Work.

[ Edited ]

Hello Shadow152,

 

Thank you for the update.  Try the steps in this document and let me know if you have better luck.

 

 

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Student
Posts: 1
Member Since: ‎12-09-2013
Message 5 of 6 (7,890 Views)

Re: HP PhotoSmart c4580 Scan to PC won't Work.


Shadow152 wrote:

Ok, so as the subject suggests, i have a HP PhotoSmart c4580, been working fine for as long as i can remember, however i've recently started using it again as i had no ink until now and when i try to use the control panel on the front of the printer i get an error message "Scan Error. Try scan from computer or see documentation. Press OK."

 

I can scan from the computer fine however i really would like to have this functionality back as it's quite handy as the printer is not in the same room as the PC i use.

 

my environment variables are as follows:

 

Printer: HP PhotoSmart c4580 (Connected Wirelessly)

Firmware: WRLxFN0823AR

PC OS: Windows 7 Home Premium 64-bit (Connected Via Ethernet)

Router: Netgear DGN1000

Router Firmware: V1.1.00.45_ww

 

These are all the bits of information i can think of but if any more information is needed please don't hesitate to askHP PhotoSmart c4580 error.JPG



Shadow152 wrote:

Ok, so as the subject suggests, i have a HP PhotoSmart c4580, been working fine for as long as i can remember, however i've recently started using it again as i had no ink until now and when i try to use the control panel on the front of the printer i get an error message "Scan Error. Try scan from computer or see documentation. Press OK."

 

I can scan from the computer fine however i really would like to have this functionality back as it's quite handy as the printer is not in the same room as the PC i use.

 

my environment variables are as follows:

 

Printer: HP PhotoSmart c4580 (Connected Wirelessly)

Firmware: WRLxFN0823AR

PC OS: Windows 7 Home Premium 64-bit (Connected Via Ethernet)

Router: Netgear DGN1000

Router Firmware: V1.1.00.45_ww

 

These are all the bits of information i can think of but if any more information is needed please don't hesitate to askHP PhotoSmart c4580 error.JPG




please somebody HELP

Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 6 of 6 (7,864 Views)

Re: HP PhotoSmart c4580 Scan to PC won't Work.

[ Edited ]

Hello lioncat.

 

If you are receiving the same message as everyone in this post, then please follow this entire HP document on 'An error occurred while communicating with scanning device', as UniProg stated in the previous post. 

 

Make sure you turn off any Firewalls or Anti-virus running on your computer, since they could interfere.

 

Please let me know if you have any further questions or if this didn't resolve your issue after completing all the troubleshooting steps listed above.

I worked on behalf of HP.
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