HP Photosmart 7520 unable to connect to Web Services

[Predoc1]

Hello Gary,

I have also tried EVERYTHING!! Any chance you could send me a
Fix!!:). ??

[Mavericks30]

7525 please can you send me the fix, Thanks you

[stafli]

I called HP support today. After going trough what different solutiions I tried (with no luck), they seemed to take this seriously and decided to escalate this in their organization. I'll probably get some kind of reply in about a week.

I gave them the address to this thread.

[madhpuser1]

My Web Services worked (ePrint, at least) until the Automatic update changed my firmware from ELM1CN1320AR to ELM1CN1409AR.  It hasn't been able to connect to Web Services ever since. 

I've manually set the IP, DNS, etc. and have done a semi-full reset (along with all the ink it burns through) and still nothing.  As I mentioned, it worked before the "upgrade" so router/firewall issues are not the problem.

BTW - I contacted HP and they said my printer was out of warranty even though I only bought it in mid-February 2014.  I sent them my proof of purchase and they promised to repsond within one business day.  It's been well over a week and I haven't heard a thing.

[stafli]

I got a follow up call from HP today. After going trough a number of tests, the conclusion was that my 7520 was "out of help". They will now send a (tested) replacement printer (I already got a notice from UPS).

[ZachPlatt]

I am having the same issue. Cannot connect to web services. Can you please inbox me the solution? I have tried all of the other suggestions mentioned in this post.

[gcivg]

I called HP yesterday. After going trough a number of tests, the conclusion was that my 7520 was "out of help". They will

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@MNW wrote:

This used to work. Now when I try to scan to email, I get all the way to where I choose that it is a Document and then I get the message "Unable to connect to web services". I have printed the Wireless Network Test Results and everything looks great. Also the Network Configuration page looks great. My network name, Says it is connected to the Internet. I was able to download updates. IP Address looks right. 

I downloaded and ran the HP PRint and Scan Doctor and it crashed.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    HPDiagnosticCoreUI.exe
  Application Version:    3.1.0.25
  Application Timestamp:    50fd3a60
  Fault Module Name:    dlbxtwds.ds
  Fault Module Version:    3.107.0.0
  Fault Module Timestamp:    45df4cd1
  Exception Code:    c0000005
  Exception Offset:    00004da2
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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now send a (tested) replacement printer (I already got a notice from UPS).

[grodeestok]

I have gone thru the steps and am still having the problem. Please help!

[jdy8]

cannot connect to internet with 7520 printer although test result sheet says internet connected

[helpme2014]

I called hp. And they are sending me a new printer, the issue cant be resolved so.they have to replace it