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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2013 07:34 AM

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I have Windows XP Professional Sp3 32 bit

 

LCD is unable to control and jumping from one command to another. The printer is printing..and the LCD is another language. 

 

I tried taking cord out of wall and reinstalling software.  No LUCK.  Please Help 

43 REPLIES 43

‎05-08-2013 03:28 PM - last edited on ‎04-19-2016 01:08 PM by HP Administrator

HP Recommended

Please refer to this:

http://support.hp.com/us-en/document/c03177455

 

NOTE: Before you perform a reset, try searching the HP Support and Drivers website for a document on resolving the error or issue you are currently experiencing.

I work for HP

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.
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‎05-09-2013 11:47 AM

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Hi trainerdz,

 

A successful semi full reset would reset the printer to factory defaults and clear the memory.  If the printer was on a wireless network, it would be taken off and would need to be reconnected.  If you want to give this a try, I can send the steps to you in a private message to your HP Forums in-box.  I would need you to agree not to publish the steps.  Let me know what you decide.
 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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‎05-21-2013 05:42 PM

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Hello,
I just thought I’d check in to ask if you were able to resolve your issue.
Rich
 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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‎07-08-2013 07:49 AM

HP Recommended

can i get steps to reset it - 

 

my device does not recognise my black cartridge - i both a new one original and steel not working.

 

thk's

 

Dan

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‎07-09-2013 05:25 AM

HP Recommended

Hi Dan,

 

Do you also have the Photosmart C4780 ?

 

Can you give more detail about how the printer is not recognizing the cartridge?  Is there an error message, or is the printer just not printing black?

 

What is the operating system for your computer? 

 

Is the printer connected by usb, Ethernet or wireless?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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‎07-09-2013 07:45 AM

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hy Rich,

 

Yes i do have a Photosmart HP C4780

 

My printer is not connected to any of that (USB, Ethernet or Wifi)

After i start the printer - on display i can see a message like "Problem printing cartridge" and the power button is blinking and that's it nothing more.

 

I've replaced old cartridge with a new one - problem persist

 

error_HP.png

 

 

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‎07-09-2013 01:27 PM

HP Recommended

Can you change the size of the image you inserted to Large? 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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‎07-10-2013 02:10 AM

HP Recommended

I've  translate this message because on display is in my language - Problem printing cartridge

error_HP.png

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‎07-10-2013 09:28 AM - last edited on ‎02-23-2017 08:30 PM by HP Administrator

HP Recommended

Thanks.  Take a look at the following link that addresses cartridge problem issues.  Click Here  I recommend following these steps and see if this helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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