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trainerdz
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HP Photosmart C4780 - Needs a Factory Reset - Help

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I have Windows XP Professional Sp3 32 bit

 

LCD is unable to control and jumping from one command to another. The printer is printing..and the LCD is another language. 

 

I tried taking cord out of wall and reinstalling software.  No LUCK.  Please Help 

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ConsumerInk
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Please refer to this:

http://support.hp.com/us-en/document/c03177455

 

NOTE: Before you perform a reset, try searching the HP Support and Drivers website for a document on resolving the error or issue you are currently experiencing.

I work for HP

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Rich1
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Hi trainerdz,

 

A successful semi full reset would reset the printer to factory defaults and clear the memory.  If the printer was on a wireless network, it would be taken off and would need to be reconnected.  If you want to give this a try, I can send the steps to you in a private message to your HP Forums in-box.  I would need you to agree not to publish the steps.  Let me know what you decide.
 

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Rich
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Rich1
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Hello,
I just thought I’d check in to ask if you were able to resolve your issue.
Rich
 

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Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

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Rich
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cezardanutu
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can i get steps to reset it - 

 

my device does not recognise my black cartridge - i both a new one original and steel not working.

 

thk's

 

Dan

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Rich1
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Hi Dan,

 

Do you also have the Photosmart C4780 ?

 

Can you give more detail about how the printer is not recognizing the cartridge?  Is there an error message, or is the printer just not printing black?

 

What is the operating system for your computer? 

 

Is the printer connected by usb, Ethernet or wireless?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

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Rich
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cezardanutu
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hy Rich,

 

Yes i do have a Photosmart HP C4780

 

My printer is not connected to any of that (USB, Ethernet or Wifi)

After i start the printer - on display i can see a message like "Problem printing cartridge" and the power button is blinking and that's it nothing more.

 

I've replaced old cartridge with a new one - problem persist

 

error_HP.png

 

 

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Rich1
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Can you change the size of the image you inserted to Large

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cezardanutu
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I've  translate this message because on display is in my language - Problem printing cartridge

error_HP.png

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Rich1
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Thanks.  Take a look at the following link that addresses cartridge problem issues.  Click Here  I recommend following these steps and see if this helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

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Rich
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