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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-11-2016 08:16 AM

HP Recommended

Thank you so much for your solution. Seems to have worked for me, too.

 

I have C5180; for past few months, increasingly until it was continuous, I received similar message: "Ink system has failed. Unable to print. Refer to printer documentation. Error: 0xc19a0021. Turn power on and off again".

 

Turning the "power on and off again" didn't work. And I couldn't find any help in "printer documentation" or at HP Support.

‎12-11-2016 09:04 AM

HP Recommended

 

 

 

@bonmot wrote:

Thank you so much for your solution. Seems to have worked for me, too.

 

I have C5180; for past few months, increasingly until it was continuous, I received similar message: "Ink system has failed. Unable to print. Refer to printer documentation. Error: 0xc19a0021. Turn power on and off again".

 

Turning the "power on and off again" didn't work. And I couldn't find any help in "printer documentation" or at HP Support.

PS. Sorry to say that the same problem returned, v swiftly in fact...

‎01-20-2017 08:51 AM

HP Recommended

Dude, Thanks so much for posting! Worked like a charm. After using your suggestion I did need another reset but everything came up roses. Saved me time and money!

‎01-20-2017 08:58 AM

HP Recommended

Hi! Than k you for your posting and leting us know that you have found a solution that works. 

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!"

I work on behalf of HP. I am a Moderator on the HP Support Forums.

‎03-04-2019 12:32 PM

HP Recommended

Thank you so much. I was about to throw this printer out after spending $76 on ink that couldn't be returned. Thank you, thank you,  thank you. 

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