HP Scan Application has stopped working Windows 7 64bit

[EMJ1]

Doesn't work for my C7280. I get the HP scan application resources has stopped working although all the tests run through

[Mythrill]

Hi, EMJ1!

Just to make sure:

• Did you disable your antivirus temporarily and removed Microsoft Security Essentials (if installed?)
• Did you run the uninstallation program as an administrator?
• Did you reinstall  all the software as an administrator?

If you have done all the steps above, can you please show us the debug message? ("View problem details")

[EMJ1]

Yes I did all the parts as Admin. I don't think I made a mistake as I tried to follow the instructions to the letter.

 Here are the problem details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: hpiscnapp.exe

Application Version: 140.0.80.0

Application Timestamp: 4b63b9cd

Fault Module Name: hpotiop5.dll

Fault Module Version: 100.0.272.0

Fault Module Timestamp: 47d1de66

Exception Code: c0000005

Exception Offset: 00041ef8

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Regards

[Mythrill]

EMJ1, is your HP Solution Center's icon blue or black? It seems there are two different versions of this software, and the solution is slightly different depending on what you have.

[Mythrill]

You can also try this workaround listed by HP. Does it work? (Original link: http://support.hp.com/us-en/document/c01290158)

Follow these steps to find, and then run hpqscnvw.exe.

1. Click the Windows icon ( ), and then click Computer .
2. Double-click Local Disk (C: ) .
3. Double-click the Program Files folder, double-click the HP folder, double-click the Digital Imaging folder, and then double-click the bin folder.
4. Find the hpqscnvw.exe file, and then double-click the file to start the scanning program.

[EMJ1]

Is this the icon you mean?

[EMJ1]

Program files contains nothing Program files (x86) contains a bin directory but not the executable you list

[Mythrill]

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@EMJ1 wrote:

Is this the icon you mean?

---

EMJ1, I only see a yellow triangle. Did you really mean to post that?

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@EMJ1 wrote:

Program files contains nothing Program files (x86) contains a bin directory but not the executable you list

---

That's because your Windows 7 is probably the 64-bit version, right? In that case, 32-bit applications are installed in the Program Files (x86) folder instead of the Program Files folder.

Regarding the scanning application, the instructions are probably outdated. What you should look for is hpiscnapp.exe  (the program that is crashing,) which should be located at: C:\Program Files (x86)\HP\Digital Imaging\bin\hpiscnapp.exe.

[EMJ1]

Using the scan program direct works without error. I have found that from Corel Paintshop Pro X6 the failure message comes up after each scan. If I close the message with the X in the top corner the message goes and the Paintshop continues as normal. So the message is now just an irritation.

Never the less I would like to clear it up.

When you asked the colour of the Icon did you mean the desktop one for the Solution centre or did you mean the Solution centre banner that appears at startup (which is blue with  Solution Centre in it) The desk top icon is a black circle with hp in the centre - the HP is transparent and shows the background.

[Mythrill]

Considering it is the black icon, it is the same software I have, so... yeah, those steps should have fixed the problem completely. I have to emphasize you must give administrator rights to the (un)installer  (right click, "Run as Administrator",) not just run an administrator account.

 I'm glad the scanning software finally working, though.