HP Scan Software not Installing

[Greg2016a]

 I just replaced an older HP printer with an 8710. Prior to doing so I removed all of the old HP software. I had no noticeable issue with the quick setup but everytime i click on the HP 8710 link via 'All Apps" all i have are the following options:

1. Connect a new device

2. Add more software

There is no scanning software or other management software that was installed.

When i ran the setup the only option i did not select was the one to send telemetry data to HP.

I have also tried this using wired and wireless. same results

Printing works fine but the only way to scan is to locate the printer listed in Devices and Printers, right clicking and selecting the scan option.

Where is the HP software for scan management?  The only thing i found in the docs was an HP Scan and Capture Windows 10 App which requires a login account to download from the Microsoft store.

[Resolv_S]

Hi@Greg2016a,

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unable to scan. Is that right?

I would like to definitely help you.

I recommend you try the steps from the following link and check if that helps.

http://hp.care/2biN2XE

Hope this helps. Happy posting.

Resolv_S

Glad to help you. I work for HP

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[Greg2016a]

nope. not unable to scan but wondering where the software is other than the drivers (tried install CD and downloading the full installer from HP downloads).

anyhow i figured it out myself.   Ignore the HP OfficeJet Pro 8710 Start menu item and delete the desktop shortcut created by the installer.  The go to Devices and Printers, right click on that actual printer icon and create a desktop shortuct.

Now when i open it the tools and other items open and i can simply right click on the printer icon to scan as needed,

[sabretooth04]

Scanning issues…

Please try this scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans for free with this scanning software -   https://www.naps2.com/

Let us know.