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‎02-27-2026 02:28 AM

HP Recommended
Product: HP Web Jetadmin
Operating System: Other

Windows Server 2022 Standard
HP Web Jetadmin 10.5.119505 (10.5 SR9)

 

I'm trying to install a .pfx certificate on our HP Web Jetadmin server but get the following error:

The common name of the certificate must match the FQDN(Fully Qualified Domain Name)

 

I also noticed this in the release notes:

WJA-12289: During the HP Web Jetadmin installation, logic now detects when the .PFX certificate selected is invalid because the Subject (CN) of the certificate does not match the system name. The following message is displayed in the installation wizard:
The common name of the certificate must match the FQDN(Fully Qualified Domain Name).

This hinders usage of wildcard certificates and DNS-redirects.

 

I noticed two other posts but no answers from HP yet:
1. https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Web-Jetadmin-FQDN-certificate-error/...
2. https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Web-Jetadmin-PFX-Certificate-Import/m-p...

 

Is there a workaround or fix coming for this?

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