HP scan incompatible with Mac OS 10.9 (Mavericks)?

[bigo72]

My friend, they can't do that, they have HP laptops with their beautiful blue-death-screens 🙂  

[Lil_Lisa27]

Hi alfischlin,

To answer your question about why I had not suggested to Reset the Print system on your Mac. As I had provided troubleshooting steps that have resolved the issue without having to go through the reset. I had posted these steps to you on page 27, on January 20th. I did not have a response if all the steps that I had posted had worked or not. The next post that you made on page 32, on Feb 4th, stated that you had found the step, and that it has worked for you.

The step for Reset the Printing System does not resolve the issue a 100% of the time, but I am glad that it this worked for you.

With the date for the Mavericks software changing for the Officejet Pro 8600 on the download, I cannot answer this with a 100% certainty. I would assume that the software development team is always working on the software, and releasing updates to the software.

Regards. 🙂

[JDino]

I think I've tried everything and I still cannot scan from my HP officejet 6500 710 to my MacBook pro--is there anything I can do?

I need my scan function!

JDino

[afischlin]

Dear Lil_Lisa27,

Thanks for your effort to answer.  

Let's be clear: I had fully dinstalled all HP software, HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg from 21.Nov.2013 00h03. I have then reinstalled minimal HP drivers as released by Apple. Thanks to the reset printer system I got that working with all Apple software only. I can now print and scan, the latter by using ImageCapture or Systems Preferences or whatever. I have on purpose not installed the buggy HP software as contained in HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg from 21.Nov.2013 00h03. 

Now, since I have again something at least working a bit, I am very reluctant to install again possibly buggy HP software. Sorry, but I do not concur with you that a company has a right to release updates with several months inbetween, with possibly different software, yet all under the very same version number. This is a complete mess. Moreover, this fact only adds to my already deep suspicion towards HP driver software, similar to what many user feel, and I believe also for very good reasons. Remember the buggy nature of this HP software since decades (!!), BTW.

Given all of the above, to which I do not expect you to answer or respond in any way, I wish now to ask you nevertheless  a question: Do you perhaps know what is going on with this HP software? Why does HP release driver software under the same version number, i.e. v12.34.37, which seems to be coming from different dates, i.e. now from 2014-01-29 (not Nov 2013), and which obviously also differs in content (different sizes of downloaded files). This is very awkward!!

To be frank, it also means I do not dare to touch this latest software unless someone has carefully tested it under Maverick and can confirm that it works better than any of its predecessors (despite all this versioning chaos). If it still fails in the essential functionality, e.g. the scanning, I do not wish to destroy my currently minimally functioning Maverick system, only to find out that HP has still not fixed the bugs. Because I would then have to deinstall again everything and having to reinstall from scratch again the minimal drivers, to reset my printing system, only to get back to the very same point I am now. Sorry, but I am not a guinea pig.

So I ask again: Can you clarify this mess? Is this alleged new software really new or is it not new? Would you know what happens if anyone uses this alleged new version? And if it should really be new, is there any substantial improvement over the for sure buggy predecessor version HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg from 21.Nov.2013 00h03?

If you know any answers to these questions, I would greatly appreciate that.

Thanks for your help and cooperation.

Sincerely yours,
af

[jbminster]

Huzzay! Huzzay! Hip! Hip! Hurray!

Too bad I am not a betting man ... in this case, I'd make a fortune!

[Lil_Lisa27]

Hey afischlin,

I have been using a Mac with Mavericks on it since the new OS came out. I have used it to test several possibilities, several work a rounds, and many different ways to get the scanning software working with multiple different printers.

I have uninstalled, reinstalled, reset the print system, and verified and repaired the disk permissions. All steps that I have suggested on this forum, I have done myself.

With regards to the 8600 series software, From the beginning when the software has been released, I have not run into any problems with not printing, or scanning properly. So in my personal opinion the 8600 series software is not buggy.

[jbminster]

Allll Right!!!! Yippeee!! Thanks Lisa,  this is great news. You are telling us that there is a version of  the HPSCAN utility that works with the 8600 under Mavericks?  how about the 7310?  If indeed I understand correctly, where can I get it?  I have not found it on the HP web site, which offers instructions that simply re-direct me to the Apple installation procedure, and inevitably to "Image Capture" and "Preview" solutions, which are mediocre at best, and far from acceptable.

So if not on the HP web site, is there another site from which I can download a version of HPSCAN for the 7310 that works as well under Mavericks as it did under Mountain Lion? I would really, really love to know, and would give you major kudos if that can be resolved at long last, even after 5 months of arguments in this discussion board.

[viper_99999]

Lil_Lisa27 
I work on behalf of HP

I'm still unclear as to what you think you have fixed !

I'm still using the MAC Image Capture for my HP OfficeJet PRO L7590 & HP OfficeJet 7310xi All-in-One and I am EXTREEMLY DISSIAPOINTED w/ HP over this entire mess!

kevin

[18Buff]

I agree that I am very disappointed in HP for not keeping up with the Maverick upgrade.  The Apple store helped me use Image capture but it has many more steps than the HP scan including several steps to name the image.  I am still waiting (now several months) for HP to finish their testing and give us a simple solution that works.  Very close to purchasing a new printer/scanner, but it will not be an HP. 

[FredWright]

I've just confirmed that this bug is fixed by the 10.9.2 update from Apple, even though their release notes don't mention it.

My specific case is:

HP OfficeJet 8500A, running from a mid-2012 MacPro with a Radeon 7950 graphics card.  Black-and-white scans under OS 10.9.1 became garbled when saved as PDFs.  Retesting after the 10.9.2 update shows a correct result.