How do I do the full reset on my HP Photosmart 5510 all in one printe

[Moojames]

I just found many fellows met the same issue. I have boughtt 2 black ink cartrigdes and tried already and it always prompt black ink not detected. I called HP hotline and told me the checking fee at once (almost half of the price i purchased this printer, and not including parts replacement). How come such a "printing giant" provide after sale service like that???

I need the procedure or steps to ensure it's not my printer but a generic HP black ink cartridge issue. Otherwise, I would rather crash such a rubbish printer and change to Cannon or Espon Printer.

Regards,

James

[RnRMusicMan]

Hi @Moojames,

Welcome to the HP Forums!

I understand that you cannot print in black with your HP Photosmart 5510 printer. And, I am happy to help! 

Are any of your other ink cartridges low or empty? 

In the meantime, please try going through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink. And, if this guide does not resolve your issue. Take a look at this video: 

If neither of these options resolve your issue, I have sent you the full reset instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope this helps, and thank you for posting! 

[Moojames]

Thanks for your reply. However, it doesn't work and always stays at the following screen after startup. Only power on/off button is  effective. I can't never do the full resset via the home button.

[RnRMusicMan]

Hi Moojames,

As I mentioned in the private message, please contact HP phone support for further assistance. As the printer will need to be serviced/or replaced. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best regards!