How do I take HPDeskjet Printer 3520 Series from offline to online with Windows 10?

[timbull]

I have installed the printer to my laptop but it says that it is offline. My printer says it is online with my Wi-Fi. What am I doing wrong?

[X-23]

Hey @timbull,

Welcome to the HP Support Forums!

I see that your wireless HP Deskjet 3520 e-All-in-One Printer is showing as 'Offline' on your Windows 10 computer. I would like to assist you today with resolving this Offline issue. To start, can you please follow the standard software and driver troubleshooting steps below.

Step 1: Remove Driver:

1. Click on your Start button

2. Just type Programs and Features. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.

3. Click Programs and Features to launch the window.

4. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Deskjet. If you see your HP Deskjet listed, click it and choose Uninstall.

5. Please follow any onscreen prompts to complete the uninstall. Once the uninstall has completed successfully please close Programs and Features.

6. Next, click on your Start menu again

7. This time type Devices

8. Click Devices and Printers to launch the window.

9. In Devices and Printers look for your HP Deskjet. If you see if please right click on it and choose 'Remove' or 'Delete'

10. Once your HP Deskjet is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Click Print Server Properties at the top

11. Click on the Drivers tab

12. Look for your HP Deskjet driver. If listed, please click on it and choose Remove

13. Select Remove Driver Only

14. Select OK

15. Click Apply and OK under the Print Server Properties window.

16. Close Devices and Printers. Please proceed to the next step.

Step 2: Clear Temp Files:

1. Click on your Start menu

2. Type Run. Click Run to launch the Run dialogue box.

3. Type %temp% in the Run box and click OK

4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.

5. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.

6. Close the Temp folder once it is emptied

7. Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Please proceed to the next step.

Step 3: Install Device:

1. Please click here to download the HP Printer Install Wizard for your printer
2. Once the Printer Install Wizard has completed, please run it to install your device. The Printer Install Wizard will automatically search out and install the latest drivers, patches, etc.

Once installed, please test wireless printing to confirm that the issue has been resolved.

Please respond to this post with the result of your troubleshooting. Good luck! 🙂

[Mhdras]

Wth? I did all the above steps and now when I clicked 'here' to download hp printser install wizard, nothing comes there. Now my printer is not installed in my computer. What is this? Is this how you help?

[Gemini02]

Greetings @Mhdras,

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues with the link in the previous post not working. I would be happy to help you. 

The Printer Install Wizard is no longer available.

Please use this link to download and install your printer: HP Deskjet 3520/Ink Advantage 3520 e-All-in-One Printer series Full Feature Software and Drivers.

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!