How to fix HP ENVY 4500 'Filter Failed’ problem on Mac Version 10.11.1 (15B42)

[MantoNakamura]

I have done Apple Software Update,Resetting the Printer System,Run First Aid on “Macintosh HD” and Restart HP printer.But it didn't work at all. My 2014 Mac worked well but not on this 2015 Mac...

[Drakster]

Hi @MantoNakamura,

Welcome to the HP Support Forums!

I understand that you're receiving "Filter Failed" on your HP ENVY 4500 e-All-in-One Printer, when trying to print. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I see how frustrating this must be for you. I see that you reset the printing system and re-added the printer, which didn't help. It sounds like there is corruption on the Mac. 

To remove the corruption, try the steps below: 

Reset the Print System:

To start, I am going to have you Reset the Print System on your Mac. Please click here for instructions on how to perform the Reset. When the website opens follow the steps under'Resetting the printing system in OS X Lion' as the steps are the same for Mac OS X 10.10. This Reset will remove every printer from your Mac. However, it does not uninstall the printers. Therefore, should you use other printers on this Mac, once the Reset is complete simply ensure that the printers are connected via a USB Cable or Network connected and (+) Add them back in. Do not add your HP Envy back in at this time.

Once the reset is complete, please proceed to the next step.

 
Verify and Repair your Disk Permissions on the Mac:

1. Open Macintosh HD and go to Applications
2. Go to the Utilities Folder
3. Open the Disk Utility
4. Select the Hard Drive volume you are using (usually on the left)
5. Select Verify Disk Permissions
6. Once that process is done, select Repair Disk Permissions

Uninstall the HP Software (if installed):

1. HP Printers - Uninstalling the Printer Software (Mac).
2. Reboot the Mac.
3. Download and reinstall the HP Software.

If the issue persists, installing the printer using Apple Software Update:

Reset the Print System:

To start, I am going to have you Reset the Print System on your Mac. Please click here for instructions on how to perform the Reset. When the website opens follow the steps under'Resetting the printing system in OS X Lion' as the steps are the same for Mac OS X 10.10. This Reset will remove every printer from your Mac. However, it does not uninstall the printers. Therefore, should you use other printers on this Mac, once the Reset is complete simply ensure that the printers are connected via a USB Cable or Network connected and (+) Add them back in. Do not add your HP Envy back in at this time.

Once the reset is complete, please proceed to the next step.

 
Verify and Repair your Disk Permissions on the Mac:

1. Open Macintosh HD and go to Applications
2. Go to the Utilities Folder
3. Open the Disk Utility
4. Select the Hard Drive volume you are using (usually on the left)
5. Select Verify Disk Permissions
6. Once that process is done, select Repair Disk Permissions

Manually install the driver package: 

Please click here to manually download the Apple Update package for HP Printer Drivers v3.1. Once the website opens select the Download button at the top. Follow the onscreen instructions to install the driver package.

Check for Apple Updates:

1. Go to Apple
2. Select System Preferences
3. Select Software Update
4. Click Update Now
5. Install your available updates
6. Restart your computer

Add the Device:
1. Click the Apple menu, and then click System Preferences.

2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.

3. Click the name of your printer, click the minus sign (), and then delete the printer. 

4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer,

5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that the HP Envy driver is selected.

6. Click Add to add the printer to the list. Do not add the AirPrint driver.

Source

Once your printer is successfully added in, please try printing again to verify that the issue is now resolved.

Source posted by my colleague X-23.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!