• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Officejet 4500
Microsoft Windows 8.1 (64-bit)

I can print to my printer no problem but when I tried to run HP Scan and Capture, it asked to select a device and then couldn't find it. I even entered the IP Address and it said no device was found.

 

When I ran All in one printer remote, it said printer status was unknown.

 

I literally just printed something to it 5 minutes before.

 

Thanks for any info.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @gasman00,

 

Thanks for the reply.

 

If you wish to use HP Scan and Capture app you need to upgrade to Windows 10. In addition, Windows Scan is also not compatible with Windows 8.1, therefore it will not work.

 

You don't need either of those applications to scan, they are alternative methods of scanning.

 

Do you have the Full Feature Software installed? 

 

If you don't have the HP Software installed use the HP Printer Install Wizard. The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. It is available only for Windows 10, 8, and 7. Download and run Printer Install Wizard a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities.


Once the installation is complete, try scanning using HP Scan by following the instructions from my first post.

 

If you're experiencing issues with HP Scan, it would helpful to know if you're receiving any error messages to diagnose the issue. 

 

If you have the HP Software installed, please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.

What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

 

If the issue persists, please follow the steps within this guide to see if we can fix scanning, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning for HP Officejet 650.... This document will be useful for your printer also. 


Please respond to this post with the results. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

7 REPLIES 7
HP Recommended

Hi @gasman00,

 

Welcome to the HP Support Forums!

 

I see that you're unable to get the HP Scan and Capture app to work with your HP Officejet 4500 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It doesn't look like HP Scan and Capture is compatible with Windows 8.1. On the HP Scan and Capture download page it states:To use this app, upgrade to Windows 10

Here's a like to the site: https://www.microsoft.com/en-us/store/apps/hp-scan-and-capture/9wzdncrfhwl0

 

Please use this document to learn how to scan in Windows 8.  

 

How to Scan: Windows 8.

Introduction
This document explains how to scan in Windows 8. There are multiple ways to scan a photo or document, using either the HP software that comes with your printer, or functionality built into the Windows operating system. This document provides instructions on scanning with either option.
NOTE: If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

How to scan without HP software please view the full document by clicking this link: How to Scan: Windows 8.


Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

This doesn't help my issue if the solution is to upgrade to windows 10.

Is there any other solution?

 

HP Recommended

Hi @gasman00,

 

Thanks for getting back to me.

 

In my previous post I explained why HP Scan and Capture app will not work in Windows 8.1.

 

In addition, I provided you steps to learn how to scan in Windows 8, please follow those instructions:  How to Scan: Windows 8.

 

Please respond to this post with the result of your troubleshooting. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

I did read all of the post and I guess it seems the response is to go to windows 8 or windows 10, correct?

 

HP Recommended

I can't even use windows scan because it isn't seeing the printer. 

I just printed to it and it worked fine but the scanner isn't working.

 

Is there any other app or software to use without upgrading or downgrading?

thanks!

 

HP Recommended

Hi @gasman00,

 

Thanks for the reply.

 

If you wish to use HP Scan and Capture app you need to upgrade to Windows 10. In addition, Windows Scan is also not compatible with Windows 8.1, therefore it will not work.

 

You don't need either of those applications to scan, they are alternative methods of scanning.

 

Do you have the Full Feature Software installed? 

 

If you don't have the HP Software installed use the HP Printer Install Wizard. The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. It is available only for Windows 10, 8, and 7. Download and run Printer Install Wizard a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities.


Once the installation is complete, try scanning using HP Scan by following the instructions from my first post.

 

If you're experiencing issues with HP Scan, it would helpful to know if you're receiving any error messages to diagnose the issue. 

 

If you have the HP Software installed, please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.

What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

 

If the issue persists, please follow the steps within this guide to see if we can fix scanning, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning for HP Officejet 650.... This document will be useful for your printer also. 


Please respond to this post with the results. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

Reinstalling did it!

Thanks a TON for helping!!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.