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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-22-2012 12:29 AM

HP Recommended

OK. Going to try this again.  When I was setting up my 8600, I had to enter a "printer name" and password.  I remembered the password, but not name.  How do I recover this or clear the NVRAM on this printer?  Now I need to set up scan to email and I get the above error message.  I need this for my business.  I fear that before too long, i will have no recourse but to return this printer for a refund or exchange for a non HP product (I have a Lexmark at work and it is infinately easier than this).  Thanks for any replies. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2013 02:08 PM - edited ‎09-13-2013 11:31 AM

HP Recommended

Hi Everyone, 

 

Restore the network default settings on your product

Follow these steps to restore the network default settings on your HP product.
  1. From the home screen on the product control panel, touch the Right Arrow ( ), and then touch Setup . The Setup menu displays.
  2. Touch Network . The Network menu displays.
  3. Touch the Down Arrow ( ), and then touch Restore Network Defaults .
  4. Touch Yes to confirm your selection. The network default settings are restored on your product.
     
    Let me know if you are able to access the EWS page?
I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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43 REPLIES 43

‎07-23-2012 02:35 PM

HP Recommended

Hi jimnyv_100,

 

Check the private message I sent, and let me know if this helps resolve the issue?

 

Make sure to write down the information when you set the security password and user name in the EWS for future reference.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎07-25-2012 11:13 PM

HP Recommended

PCWIZARD...that did it!  Thanks a lot.  I am still getting the error message but it must be because I have to set up a network on my home system or something.  It allows me to email out to entered email addresses which is one of the problems I was experiencing before.  Again...thanks! 

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‎07-26-2012 05:53 AM

HP Recommended

Hi jimnyv_100,

 

Glad to hear this resolved your issues. Let me know if you need any additional assistance.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-20-2012 07:07 AM

HP Recommended

I am not able to access the "admin" area of my printer.  I do not remember the login id or password.  It sounds like this same issue, can you help me get this corrected?

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‎11-20-2012 07:11 AM

HP Recommended

Hi jimjones6998,

 

What printer do you have?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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‎11-20-2012 07:12 AM

HP Recommended

8600 Premium

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‎11-20-2012 07:14 AM

HP Recommended

Hi jimjones6998,

 

Check the private message I sent, and let me know if this helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎11-20-2012 07:16 AM

HP Recommended

okay,so this will sound dumb....how do I look at the private message 🙂

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‎11-20-2012 07:19 AM

HP Recommended

Okay, I win the dummy award.  I found it.  Thank you!

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