I get this ERROR MESSAGE:"You cannot use this function because it has been disabled."

[RhondaFJ]

PCWizard,

I have a HP6510.

[pcwizard]

Hi RhondaFJ,

Ok, please try the steps on Message 15, and let me know if it works?

[RhondaFJ]

PCWizard,

I'm embarrassed to tell you that I can't even find where to do the first step!! (SORRY!!)  I have been using a Mac for about 10 yrs and when I hear the term "control panel" I think of a PC.  To get to my printer...I go to System Preferences then to my printer...I tried to follow your instructions from there but I couldn't.  If I should not be in  "System Preferences", please let me know.

The good news is I decided to try scanning from my Macbook and it worked!  So at least I can scan but pressing the scan buttom on my printer is still not working because it says  I have to enable it via my desktop Mac which that is the one that keeps asking for the user name and password.

[pcwizard]

Hi RhondaFJ,

The control panel of the printer would be the display front panel of the printer.

[phauselm]

I have the very same issue (hp 8600 plus - mac os x 10.9.1). I cannot access the admin section because I do not know the login information. The private message is not useful. Can you please help?

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@pcwizard wrote:

Hi jimjones6998,

Check the private message I sent, and let me know if this helps resolve the issue?

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[judyao]

i have this same problem unable to resolve can someone help.

[jjh41dirk]

I am trying to scan to email and am getting the message 'Username and password is incorrect.  Make sure both user account and password are valid.'  I have had the printer for ~1 year and never seen this.  Based on this support forum, I restored factory settings but that didn't help.  Have an Officejet Pro 8600 Plus.  Please help.  Thanks!

[miketiffany]

This did not work for me. reset the network settings and when I re-enter my wireless information it was back to square one. super frustrating.

[jessescopely]

I get the same issue with my HP Officejet Pro 8600 N911g. Is there a default username and pw? I never set one up and now that I need to get in I cannot connect.

[DOC2012]

I am trying to set up my HP8600 to print with my IPAD Air 2. The printer is on my home network. I keep getting a message to enter the printer password. Is there a link to reset the password? I have set this printer up on two other tablets, a Samsung Galaxy Pro Note and another IPAD. I did not have to enter a password to do it. Please help. Thanks