-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- I get this ERROR MESSAGE:"You cannot use this function becau...

Create an account on the HP Community to personalize your profile and ask a question

11-20-2012 07:25 AM
Hi jimjones6998,
Ok, let me know if you are successfully able to reset the printer?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
11-20-2012 02:55 PM
Hi jimjones6998,
Check the private messages again for some new steps to try. Let me know what you find out?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
01-21-2013 12:48 AM
Hello,
I have a similar problem with my HP8600. Suddenly the on-board EWS won't let me in - asking for a username and password to access Administrator functions; I ran into this when setting up Scan-to-Email, after having set up (almost) everything else successfully. Now the EWS won't let me back "in" to alter settings I made previously e.g. target folders for the Scan-to-Network-Folder function.
I have the password, but I cannot remember setting a username...if I did, I can't remember what it is, and have tried the likely possibilities.
HP Support is being responsive and helpful, but hasn't yet come up with an answer.
How can I reset or recover this?
Thanks in advance for any ideas!
01-22-2013 07:04 AM
Hi rossgreen,
Check the private messages again for some new steps to try. Let me know what you find out?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
01-22-2013 02:08 PM - edited 09-13-2013 11:31 AM
Hi Everyone,
Restore the network default settings on your product
- From the home screen on the product control panel, touch the Right Arrow (
), and then touch Setup . The Setup menu displays.
- Touch Network . The Network menu displays.
- Touch the Down Arrow (
), and then touch Restore Network Defaults .
- Touch Yes to confirm your selection. The network default settings are restored on your product.Let me know if you are able to access the EWS page?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
01-23-2013 06:45 AM
Hi rossmgreen,
Glad to hear that resolved your issue. Have a wonderful day.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
02-16-2013 03:30 PM
It would be most helpful if the answer was public rather than in PMs. I too need to access the admin account and the printer (HP OfficeJet Pro 8600 plus) didn't blow out my standard admin credentials (no longer accepting them). How do we reset/regain the creds?
Thanks (in advance) for your help
02-19-2013 07:31 AM
Hi 67Rally,
Restore the network default settings on your product
- From the home screen on the product control panel, touch the Right Arrow (
), and then touch Setup . The Setup menu displays.
- Touch Network . The Network menu displays.
- Touch the Down Arrow (
), and then touch Restore Network Defaults .
- Touch Yes to confirm your selection. The network default settings are restored on your product.Let me know if you are able to access the EWS page?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
