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jimnv_100
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Solved!

I get this ERROR MESSAGE:"You cannot use this function because it has been disabled."

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OK. Going to try this again.  When I was setting up my 8600, I had to enter a "printer name" and password.  I remembered the password, but not name.  How do I recover this or clear the NVRAM on this printer?  Now I need to set up scan to email and I get the above error message.  I need this for my business.  I fear that before too long, i will have no recourse but to return this printer for a refund or exchange for a non HP product (I have a Lexmark at work and it is infinately easier than this).  Thanks for any replies. 

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pcwizard
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Hi jimnyv_100,

 

Check the private message I sent, and let me know if this helps resolve the issue?

 

Make sure to write down the information when you set the security password and user name in the EWS for future reference.

I am an HP employee.

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jimnv_100
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PCWIZARD...that did it!  Thanks a lot.  I am still getting the error message but it must be because I have to set up a network on my home system or something.  It allows me to email out to entered email addresses which is one of the problems I was experiencing before.  Again...thanks! 

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pcwizard
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Hi jimnyv_100,

 

Glad to hear this resolved your issues. Let me know if you need any additional assistance.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
jimjones6998
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I am not able to access the "admin" area of my printer.  I do not remember the login id or password.  It sounds like this same issue, can you help me get this corrected?

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pcwizard
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Hi jimjones6998,

 

What printer do you have?

I am an HP employee.

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jimjones6998
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8600 Premium

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pcwizard
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Hi jimjones6998,

 

Check the private message I sent, and let me know if this helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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jimjones6998
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okay,so this will sound dumb....how do I look at the private message 🙂

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jimjones6998
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Okay, I win the dummy award.  I found it.  Thank you!

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