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‎03-27-2017 07:33 PM

HP Recommended
Product: Envy 7640

I use HP Instant Ink, and have replaced plenty of ink cartridges. For some reason when I put the new one in, it told me I needed to reload it because it did not install correctly. I reloading it approximate ten or more times after that and got the same message every time. I checked to make sure nothing was on the cartridge that shouldn't be. I have installed these plenty of times before and have no idea why it is not working this time.

1 REPLY 1

‎03-28-2017 10:51 AM

HP Recommended

Hi @12kjw,

Some cartridges have a tab that can be pulled out to ensure it clicks into place. What printer do you have?

In fact, I can look up your account. Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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