Laser Jet Pro CM1415fnw won't scan from document feeder

[gwatson004]

The scanner application does not have an option to scan using the document feeder.  I'm using Windows 10 (Home Edition) and trying to solve this I have recently:

- performed all available updates

- deleted and reloaded the software from the HP website

Any ideas on how I can use the document feeder when scanning?

[DocCottle]

Hey @gwatson004,

Welcome to the HP Support Forums!

I see that you are having some issues with scanning from your Laserjet CM1415fnw Printer to your Windows 10 PC. I can help you with that.

To change the printer to scan from the feeder:

1. Open HP Scan by clicking on the icon of your printer, and clicking on the option under Scan.
2. In this window, click on Source on the right side and Select Use Document feeder if loaded.

Please let me know the results after following the above. If you can scan, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[gwatson004]

Thank you for your reply.  I don't have an icon for my printer, unless you're referring to the one in the system tray.  I did click on the icon for the scanner and there is no option for Source.  So I'm not sure of what to do next.

Here's a pic of what I see when I click on the scanner icon .

George

[DocCottle]

The next thing I suggest is to uninstall any software related to your printer from your PC and install the latest drivers by clicking on this link.

If after doing this you are still not seeing the option, the next step would be to contact HP Support directly by clicking on this link and filling out the form at the bottom. 

Please let me know the results after following the above.