Laserjet M401dn doesn't wake up

[botchco]

no never doesnt work still goes to sleep or stand by mode and will not wake up....

[techusys]

I have not seen an acceptable answer to this question.  Is there one forthcoming.  This thread seems to be very old and the only thing HP is hoping for is users get tired of garbage printers and go to the store and forget they had an HP and buy another one because they used to be good.  Is there any competancy at HP left?  Lets see an answer, this issue has persisted for years.

[vinay2]

Dear All,

This known issue in this series..Download & Up grade the FW from below said link for M410dn, read instructions before upgradeing the FW.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5096261&swItemId=lj_106283_12&swEnvOid=40...

Below said listed printer having the same issue:

• HP Color LaserJet Pro MFP M476
• HP LaserJet Pro 200 color Printer M251
• HP LaserJet Pro 200 color MFP M276
• HP LaserJet Pro 300 color Printer M351
• HP LaserJet Pro 300 color MFP M375
• HP LaserJet Pro 400 Printer M401
• HP LaserJet Pro 400 MFP M425
• HP LaserJet Pro 400 color Printer M451
• HP LaserJet Pro 400 color MFP M475
• HP LaserJet Pro 500 color MFP M570
• HP LaserJet Pro M201
• HP LaserJet Pro M202
• HP LaserJet Pro M435 Multifunction
• HP LaserJet Pro M701
• HP LaserJet Pro M706
• HP LaserJet Pro MFP M225
• HP LaserJet Pro MFP M226
• HP LaserJet Pro MFP M521
• HP TopShot LaserJet Pro M275 MFP

Those  who have same issue, pl upgrade latest FIRMWARE to com out of it..

Keep Posting...

:smileyvery-happy::smileyvery-happy::smileyvery-happy::smileyvery-happy:

[Massospondylus]

vinay2 that link goes to a download for Firmware 20150212. Isn't that the version from February 12, 2015?

After I deploy that to printers, HP Web Jetadmin complains that those printers have outdated Firmware and wants to update to 20150410 again.

[Massospondylus]

I think he wanted to link http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5307052&swItemId=lj_106283_13&swEnvOid=40...

[Smee-Tech]

Having the same issue with our 401n, even after updating to firmware 20160224.

I also tried the TELNET suggestion with no luck.  There is no "keep alive" setting i could find.

I find it hard to accept that a "never sleep" option is not available on these new printers.

Is this another push by the govt to strong arm HP and other companies to reduce energy usage?

I'm just wondering because I've already spent far too much wasted energy on this issue now!

Anyone have a solution that works?  [Personal Information Removed]

[Rom1234]

I can add another to the list:  LaserJet P1102w, unfortunately mine. Really appreciate if there is a solution.

[CAofSC]

It's basically due to this Make/Model of printer (and that they went away from the LJ P2055's) that we stopped buying HP printers.

The inability to turn off the Sleep mode is brutal. Especially when the printer won't wake up from Sleep mode.

We have a M401dn (w/ LCD) and an M401n (w/o LCD). Both printers now have the "20160224" FW U/D. Before that it was the "20150410" FW U/D. I believe that U/D actually helped the M401n (w/o LCD) and some of its issues.

With the 2 most recent FW U/D's the M401n (w/o LCD) has become mostly tolerable. I think it might actually be a bit better about waking up.

However, the M401dn (w/ LCD) seems to ignore the EcoSMART settings. I've installed the most recent FW U/D for this model of printer, and yet it still goes into Sleep mode after about 5 minutes and then into Standby mode some undetermined amount of time later -- which then requires manual user intervention to "wake it the heck up".

It doesn't matter how many times I go into the Web Interface or directly at the LCD and set the Sleep mode to kick in after 1 hr (there really should have been a 4-hr or Never option), the M401dn (w/ LCD) still goes into Sleep mode after about 5 minutes.

[redbaron9]

Can you just connect printer to PC with USB?

[SirFrag]

Unfortunetly, even if USB worked, that negates the entire reason for buying a networked printer.

I have the Pro 401DN. I did not have this problem for two years after buying the printer, however after it ran the 2016 firmware update a few months ago, it is now happening. Super frustrating... I want to roll back but I don't see how that's possible. HP removes all links to the older firmware files and the printer has no auto-downgrade.
My symptoms: I can wake the printer using the display, but it doesn't always allow print jobs when I do. When I power off and on, queued jobs start printing. Also, sometimes the printer will go to sleep with the power light flashing, and in this state it seems to work normally. Other times, the power light will be solid and the printer won't wake.