M553 - Cannot duplex print

[John_Getzke]

Hello,

We have a new HP Color Laserjet M553 (B5L24A) that is not allowing us to auto duplex.  It is currently runinng through a Windows 2008 R2 server and is network connected via static IP on Ethernet cable.

I have tried several troubleshooting steps so far:

- Multiple print drivers including UPD PS 6.0, PS 5.8, PS 5.5, PCL5

- Multiple print objects on print server

- Confirmed the "Device Settings" tab has the duplexer enabled on print server and local print objects

- Updated firmware to latest datecode 20150731

- Tested printing from multiple applications, word, outlook, pdf, internet explorer, textfile, etc.

- The same problem is happening for all connected users

The printer is accepting commands for manual duplexing, just not automatic.  No error messages reported on print server, client or printer control panel.  Trying to get my hands on a 2nd M553 so that I can confirm a duplicate problem or not.

Feels like a problem with the firmware where it doesnt understand the normal auto duplex print command or does not recognized that the duplexer is installed. 

Any ideas?

[davidzuts · Accepted solution]

Your model is not the duplex model.  The duplex model is B5L25A and will say on it M553dn not M553n which is your model.

[John_Getzke]

Confirmed.  We ordered the wrong model.

Sending it back and getting the one that includes the auto duplexer.