My HP Photosmart 7510 printer cartridges won't align on initial setup.

[frankhillersr]

Just got a Macbookk Pro, and the HP Photosmart 7510. Installed the ink cartridges, got message "alignment failed" Test page has black and blue only. Tried to align two more times, no success.

[SeanS]

Hey there Frank. Try performing a power reset to see if it fixes the issue:

1. Press the Power button ( ) to turn off the product.
   

   NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
2. Disconnect the power cord from the rear of the product.
3. Unplug the power cord from the electrical outlet.
4. Wait 30 seconds.
5. Replug the power cord into the electrical outlet.
6. Reconnect the power cord to the rear of the product.
7. Press the Power button ( ) to turn on the product.

Let me know if this works for you. If not we can try a few more steps!

-SeanS

[frankhillersr]

Hi Sean, 

I was using photo paper! Apparently alignment will fail using photo paper, put regular paper in, and alignment was good. Thanks for the qiuck reply!

Frank

[SeanS]

Awesome! Glad you got it figured out. Dont hesitate to post any other questions!

-SeanS

[rkroberts777]

Hi,

I'm having the same problem in that my 7510 printer cartridges won't align on initial setup either. I tried your suggestion (unplugging and re-plugging the cord) but had no luck. I am using regular printer paper.

Any other suggestions would be much appreciated.

Thanks

Rich

[coloradowolfe]

I recently am having the same issue, discovered it after I replaced the ink cartridges - although, I believe the issue had started before the replacement and I just assumed it was related to the low ink levels.  I followed the advice of powering down the unit, uplugging it, and then restarting.  From there, I once again tried to align the cartridges but was told the action has failed.  

I hoping that I get a reponse to this inquiry, but notice that it has been quite some time since the last post which had no solution given to it.

[coloradowolfe]

did you ever fix this issue???

[Rainbow7000]

Hello coloradowolfe,

I am sorry to see your Photosmart 7510 is not aligning properly. If this is happening during the initial setup, I recommend calling HP's Support - HP Contact Information

If the printer is showing the alignment failing, I would recommend following this document - Alignment Failed

I hope this helps you, good luck.

Regards,

[coloradowolfe]

Thank you for your prompt reply.  Unfortunately, using the information that you had given me hasn't resolved my issue.  I have tried to clean the printerhead/cartridges several times (draining my ink cartidges, which are not cheep and to replace them equals the total cost of replacing the unit itself...).  The next step, per your instructions, was to replace the printerhead - however, after searching the links provided and also doing a separate web search - the product number given refers to a printerhead that appears different than the one installed (via pictures found from a web search).  This suspicion was first raised when the HP parts store did not list the product number as a replacement for the HP Photosmart 7510 model.  Furthermore, it again is not a cheap part, totally a nearly a third of the total cost of the printer.  My next step was to determine if any of these costs could be covered by HP itself, for I believe the printer cannot be more than 16 months old, but believe the actual age to be closer to 12 months - I will begin searching through my receipts from last year to retrieve the original receipt.  I tried locating the product number and model number of the printer and could not identify the specific numbers from the various numbers provided on the sticker beneath the printer (mainly the model number, however the product number has a smudge on one of the characters).  I then tried to use the automatic detection to determine if my printer was still under warranty, but the software downloaded has simply stalled at 0% detection (very discouraging).  

I appreciate your assistance thus far, and will contain my frustration with this situation, which seems to have the cost for the solution spiralling beyond any rational course of action.  I understand issues do arise with equipment that is not a fault of any one direct person or company - however, at this point I am left without a function printer for work and am only seeing undesirable solutions.  

If you could be please continue to help me navigate through this issue with a fair solution, I would greatly appreciate it.

Thanks,

Robert

[Rainbow7000]

Hello Robert,

Thank you for your reply and all of your information you have provided me.

I can see you have done the majority of troubleshooting with this issue and I am sorry to see it has not been resolved.

I have another document I will post below. I am recommending to manually clean the cartridge contacts as the document will guide. If the issue is not resolved after you clean the contacts, I will suggest calling HP's Technical Support to inquire if there is another option for your printer.

Please see "Solution seven: Manually clean the cartridge contacts"

I hope this issue is resolved for you shortly.

Take care,