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‎02-13-2017 10:15 AM

HP Recommended
Product: OfficeJet 3830
Operating System: Microsoft Windows 7 (64-bit)

Our office recently got an OfficeJet 3830 that is directly connected to a PC.  Unfortunately we can't find out how to disable the wifi SSID from being constantly broadcast.  Even going to the printer menu and turning wifi off doesn't seem to work.  

 

Is there any way to do this?  Or will we just have to take this printer back and get a non-wifi model.

 

Thanks in advance! 

5 REPLIES 5

‎02-13-2017 10:55 AM

HP Recommended

>Unfortunately we can't find out how to disable the wifi SSID from being constantly broadcast.

 

From the User Guide (page 90 of the PDF):

http://h10032.www1.hp.com/ctg/Manual/c04724956

 

To turn on or off the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

1. From the printer control panel, touch (Wireless).

2. Touch Settings.

3. Touch Wireless to turn it on or off.

 

 

> Or will we just have to take this printer back and get a non-wifi model.

That would work too but should be overkill in this situation.  Would be interesting to know if the steps above do not work.  Might be a firmware bug that can be reported and corrected by HP.  The printer definitly should disable broadcast if told to do so.

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‎02-13-2017 11:36 AM

HP Recommended

Yes, we have already gone to "Settings - Wireless" and turned it off.  The blue light on the control panel is *NOT* lit.

 

But the printer is still putting out a signal, as we have the SSID "DIRECT-BB-HP OfficeJet 3830" popping up on everyones phone in the the office.  Some people are complianing thinking it is draining the battery on their phone, although I'm not sure about that.

 

We also rebooted the printer after turning the wireless off, thinking if it came on with the wifi disabled it would turn the radio off.  Nope!

 

Maybe there is just something wrong with the hardware of our printer?

 

If we knew where the antenna was, we'd try covering it with some aluminium foil to block the signal. 

‎02-13-2017 11:48 AM

HP Recommended

Problem solved - FINALLY figured it out.

 

Just turning off wifi where the blue light goes off doesn't kill the SSID broadcast.  You *also* have to turn off WIFI DIRECT.

‎02-13-2017 11:49 AM

HP Recommended

> If we knew where the antenna was, we'd try covering it with some aluminium foil to block the signal. 

 

Interesting idea, creating a makeshift faraday cage to block the broadcast.  I wonder if the devices are truely reporting an active signal or not.  They could be holding onto previously found SSIDs in the area. 

 

Try to confirm the active wireless in the area from a laptop that can expose that information to you.  Something like a WiFi sniffer on a PC or WiFi Analyzer on Android would do the trick to confirm whats really out there.

 

 

 

 

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When you are done troubleshooting, please mark one of the responses as the Solution.
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‎02-13-2017 11:49 AM

HP Recommended

> Just turning off wifi where the blue light goes off doesn't kill the SSID broadcast.  You *also* have to turn off WIFI DIRECT.

 

Good find, thanks for sharing.  The documentation is missing this step for some reason.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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When you are done troubleshooting, please mark one of the responses as the Solution.
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