Officejet 6500A Plus - Black cartridge won't print - other colors will print

[em70]

Officejet 6500A Plus  The black cartridge will not print.  I put in a new cartridge, so there is

ink.  The printer is working, because the other colors print.  It was working fine and when

printing, the black slowed down and now does not work at all.

[Paul5751]

Hello, Em70.

The first thing I would try is cleaning your printhead from the front panel. Use the right arrow on the right hand side of your front panel to get to setup. Under setup, scroll down until you find tools. Go to clean printhead. There are multiple levels of cleaning that can be done under this option. You can also align the printer, which may help.

[em70]

I will try that and let you know what happens.  Thanks.  I am so frustrated by this!

[SammanthaR]

First of all, I'm sorry you're having issues. I would start with this document. http://support.hp.com/us-en/document/c02455482

This will have all of the steps we normally do on a technical support call. If this does not resovle your problem, you may need a printhead replacement. The printhead is what filters the ink and puts it on the page.

When a solution is found please mark the post that solves your issue.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP

Sammantha, Printing Agent

[em70]

I did the clean printhead - both steps.  At the bottom of the page each

time, there were blocks of colors printed.  There was nothing above that -

which I am assuming is where the black would have printed.  In other

words, I do not think that the black is printing.

[SammanthaR]

With that being said, it does sound like the printhead. There is one other thing I can suggest that is not on the document. You can remove the cartridges and printhead with the printer turned on. Once removed, pull the power cord. Wait a few seconds and plug it back in. The printer will give you a message like "printhead missing or damaged" when you get this, put the printhead and ink back in. Sometime this will reinitiate the ink system.

When a solution is found please mark the post that solves your issue.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP

Sammantha, Printing Agent

[SammanthaR]

If the printhead/cartridge reset doesn't work for you, I would suggest calling our tech support. There are great agents like me who answer the calls and can offer you options for another printer discounted with you being a loyal customer.

1800-474-6836

When a solution is found please mark the post that solves your issue.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP

Sammantha, Printing Agent

[em70]

I did the above diagnostics and did the clean printhead.  I again got a page with the

color blocks at the bottom, but no black printing.

[SammanthaR]

I am going to diagnose this as a printhead issue. The printhead has malfunctioned and can not filter that black ink to the page. It will need to be replaced or the printer can be replaced.

When a solution is found please mark the post that solves your issue.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP

Sammantha, Printing Agent

[em70 · Accepted solution]

I called tech support.  Megan was very helpful in walking me through the steps to

clean the printhead.  Unfortunately, the black cartridge still did not print.  I have

ordered a new printer, the 6700.  I appreciate Megan's help and will be glad to

have a new printer.