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Student
Posts: 1
Member Since: ‎05-11-2015
Message 1 of 39 (87,176 Views)
Accepted Solution

Officejet Pro 6835 Printhead Error

Product Name: Officejet Pro 6835 All In One
Operating System: Mac OS X 10.10 Yosemite

My Officjet Pro 6835 All in One is showing a Printhead Error.  I installed new ink cartridges about 2 weeks ago, and it has printed fine since then.  I have tried troubleshooting.  When I attempt to "Clean Printhead" from the computer, it simply says "The printer is busy."  When I try to clean it from the printer setup menu, it shows that it is cleaning for about a half a second and then goes back to the printer maintenance screen.  On one attempt, it appeared to be working, but after 3 hours, there had been no change or action.  I have reset the printer (unplugging for over 60 seconds -- from the printer and the outlet), turned it off several times, and taken the cartridges out to attempt to clean the printhead.  It does not appear to be removable, so I am stuck.  I am currently running Mac OS X Yosemite 10.10.3.  I really need to be able to print several documents asap.  Help?

0 Kudos
Accepted Solution

Re: Officejet Pro 6835 Printhead Error

Hi @customerHI

 

I would advise calling HP phone support. The printhead is non replaceable and you'll require for the printer to be replaced. Can you please post back to let us know how you get on?

Thanks

Ciara

 

Americas & Asia

http://support.hp.com/us-en/document/c04839288

 

Europe, Middle East, Africa

http://support.hp.com/us-en/document/c04839289

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Retired
Posts: 14,802
Member Since: ‎03-26-2014
Message 2 of 39 (87,116 Views)

Re: Officejet Pro 6835 Printhead Error

Hi @kwb715,

 

Welcome to the HP Forums!

 

I understand that you are getting a printhead error with your HP Officejet Pro 6835, and I am happy to look into this issue for you!

 

I would recommend to go through this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M.... If this does not resolve your issue then the printer needs to be serviced. Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best of luck!

 

“Please click the Thumbs up icon below to thank me for responding.”

RnRMusicMan
I work on behalf of HP

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Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 3 of 39 (84,043 Views)

Re: Officejet Pro 6835 Printhead Error

Hi @kwb715

 

 

I know this is a while back but just checking you got a replacement printer from HP support?

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

Many thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎10-01-2015
Message 4 of 39 (76,488 Views)

Re: Officejet Pro 6835 Printhead Error

I'm not sure if your printer error was resolved. I used this printer for eight months with no issues or paper jams, before receiving this same error message. I was unable to use the system utilities to clean the printer or align the printheads. There was no way to determine which of the 80% full cartridges was the problem, after confirming each was installed ok.

 

I consulted with HP tech support, and it was determined that I had a hardware failure that could not be resolved with troubleshooting! I did not buy an extended warranty, so I will get this one replaced with a factory reconditioned HP certified printer in 5-7 business days. 

 

This was a complete bummer. I had assignments due the next day, so this was very bad timing. Completing the warranty registration saved me. I am considering paying for an extended warranty which was offered. I really do like this printer, so we'll see what happens after the replacement arrives.

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 5 of 39 (76,356 Views)

Re: Officejet Pro 6835 Printhead Error

Hi @Kimowe

 

Sorry to hear you've encountered this error. The replacement printer should work fine, but if you do happen to encounter any problems please post back to the Forum and we'd be happy to help.

 

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎10-04-2015
Message 6 of 39 (76,089 Views)

Re: Officejet Pro 6835 Printhead Error

Hi, 

 

My HP Officejet Pro 6835 has recently started to give an error message: "There is a problem with the printhead". There is no further prompting to troubleshoot this. Please advise, important I resolve this quickly for work.

 

Thank you!

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 7 of 39 (67,904 Views)

Re: Officejet Pro 6835 Printhead Error

[ Edited ]

Hi @customerHI

 

I would advise calling HP phone support. The printhead is non replaceable and you'll require for the printer to be replaced. Can you please post back to let us know how you get on?

Thanks

Ciara

 

Americas & Asia

http://support.hp.com/us-en/document/c04839288

 

Europe, Middle East, Africa

http://support.hp.com/us-en/document/c04839289

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎12-01-2015
Message 8 of 39 (67,845 Views)

Re: Officejet Pro 6835 Printhead Error

Im saving same problem as original poster. Printer is always busy. Unplugged power supply left unplugged for a while and when reconnected same issue
Student
Posts: 1
Member Since: ‎01-04-2016
Message 9 of 39 (64,035 Views)

Re: Officejet Pro 6835 Printhead Error

I have this same problem. I just purchased this printer a few months ago from SAMS. This is infuriating.

I am remotely located. Is there something i can do to fix this problem?

Honor Student
Posts: 2
Member Since: ‎12-17-2012
Message 10 of 39 (64,011 Views)

Re: Officejet Pro 6835 Printhead Error

I am having the same issue of print head problem on my hp6835 printer. My warranty expired just yesterday. I have just spent $75 on HP ink cartridges to see if that was the problem. I still get the print head problem  message. This seems fishy that my warranty expired on Jan 3,2016 which was just yesterday. why cant I fix this myself? what can HP do for me?

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