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- Re: Only 1/4 page is printed during the copy function

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05-15-2017 09:04 PM
I have a problem that just started for no apparent reason.
Only when I copy. Only the top left hand quater of the page prints out. When I use the copy preview command I can see the entire document. A blank sheet comes out prior to the copy and there is a paper size/ document size mismatch error (but In the settings it's at 8.5x11).
It scans the entire document & then when I print the Adobe file, the entire document prints out.
This 1/4 page copy occurs whether I copy from the glass or the feeder.
-Henry
05-16-2017 02:54 PM
Hi @Henry61,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to copy the complete page from your HP Officejet 7500A Wide Format e-All-in-One Printer.
This issue could occur if the copy settings are not correct.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: http://hp.care/2kowVko
Let me know how this works.
You have a good day ahead.
