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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-15-2017 09:28 AM

HP Recommended
Product: Printer M177f
Operating System: Microsoft Windows 7 (64-bit)

Scanning via ADF, the document will feed in about a 1/4 page then stop with an error message indicating a paper jam and to clear the jam. The jam is cleared by opening the tray, and jam-access cover and clearing the page. After closing the jam-access cover and tray, OK is pressed, but won't clear the jam message. A hard reboot, unplugging for 60sec will clear the jam message, but loading a document again making sure the screen indicates "document loaded" is on, once again the page will feed about 1/4 page and again stop with indication of a paper jam. The guides are not too tight on a page restricting page movement or bending the page and scanning a fresh flat (no folds or curls) doesn't help. When the tray and jam-access cover are opened, there doesn't seem to be any paper jam. The rollers look ok and free, the gearing/drive looks good, the jam-access cover and tray close ok. This is also an intermittent problem, for instance, once jam indication does clear after opening/closing tray and jam access cover several times, scanning a multi page doc, perhaps 3 or 4 pages will scan no problem, but then on addition page same as above, 1/4 page is fed and stops. In addition, trips for tray close indication is free and clear.

3 REPLIES 3

‎04-16-2017 11:44 AM

HP Recommended

@PSL1

 

Welcome to the HP Forums. I would be happy to help you with your HP Color LaserJet Pro MFP M177f Printer. I understand that you are getting paper jam issue and you have already done some preliminary troubleshooting. 

  • Don't worry though as I have a few steps to determine the issue and find a solution as well,
  • Reset the printer,
  • Remove the power cable from the printer when it is turned on.
  • Press and hold the printer power button for 60secs.
  • Connect the printer power cable to printer and directly to wall outlet.
  • Turn on the printer.

Click here for more troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎04-19-2017 05:51 AM

HP Recommended

Thanks Sandytechy20, I haven't tried the tips you gave yet, it makes sense tho because it seems it's an automation issue, not an actual paper jam. I will revert once I return home in about 5 weeks and try this out.

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‎04-19-2017 06:13 PM

HP Recommended

@PSL1

 

Thanks for the reply.

 

Try the above mentioned steps and let me know the outcome.

I will be more than glad to assist you if required.

 

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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