Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-15-2017 09:28 AM

HP Recommended
Product: Printer M177f
Operating System: Microsoft Windows 7 (64-bit)

Scanning via ADF, the document will feed in about a 1/4 page then stop with an error message indicating a paper jam and to clear the jam. The jam is cleared by opening the tray, and jam-access cover and clearing the page. After closing the jam-access cover and tray, OK is pressed, but won't clear the jam message. A hard reboot, unplugging for 60sec will clear the jam message, but loading a document again making sure the screen indicates "document loaded" is on, once again the page will feed about 1/4 page and again stop with indication of a paper jam. The guides are not too tight on a page restricting page movement or bending the page and scanning a fresh flat (no folds or curls) doesn't help. When the tray and jam-access cover are opened, there doesn't seem to be any paper jam. The rollers look ok and free, the gearing/drive looks good, the jam-access cover and tray close ok. This is also an intermittent problem, for instance, once jam indication does clear after opening/closing tray and jam access cover several times, scanning a multi page doc, perhaps 3 or 4 pages will scan no problem, but then on addition page same as above, 1/4 page is fed and stops. In addition, trips for tray close indication is free and clear.

3 REPLIES 3

‎04-16-2017 11:44 AM

HP Recommended

@PSL1

 

Welcome to the HP Forums. I would be happy to help you with your HP Color LaserJet Pro MFP M177f Printer. I understand that you are getting paper jam issue and you have already done some preliminary troubleshooting. 

  • Don't worry though as I have a few steps to determine the issue and find a solution as well,
  • Reset the printer,
  • Remove the power cable from the printer when it is turned on.
  • Press and hold the printer power button for 60secs.
  • Connect the printer power cable to printer and directly to wall outlet.
  • Turn on the printer.

Click here for more troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

‎04-19-2017 05:51 AM

HP Recommended

Thanks Sandytechy20, I haven't tried the tips you gave yet, it makes sense tho because it seems it's an automation issue, not an actual paper jam. I will revert once I return home in about 5 weeks and try this out.

‎04-19-2017 06:13 PM

HP Recommended

@PSL1

 

Thanks for the reply.

 

Try the above mentioned steps and let me know the outcome.

I will be more than glad to assist you if required.

 

Cheers.

 

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.