Photosmart C4680 Blurry printing of pdfs and web pages

[NYC99]

Hello, 

My Photosmart C4680 has only recently begun printing blurry pdfs and web pages, which are not blurry because of ink problems, but look as if they were printed during a mild earthquake.   Printing of Word and Text Edit documents

from my computer is fine.  I've done the troubleshooting and re-scanned the alignment page--no change.

I have a Mac, running OS X 10.6.8.

Thanks in advance for your help, and Happy July 4th!

[Kyle_W · Accepted solution]

I would recommend that you do a hard reset on the printer. To do that, use the following steps.

1. Press the Power button to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the power button to turn it on.

Try that and let me know if it helps!

Best of luck,

Kyle

[NYC99]

YES!!! Problem solved!!! Thanks so much!!!

[Kyle_W]

Awesome! I'm glad that I was able to help!

Have a great day,

Kyle

[NYC99]

Hi Kyle,

Well, I'm sorry to say the success was short-lived.  The printer went back to its bad behavior the next day : (

(I've been away and couldn't write until now.)  Any suggestions?

Thanks in advance.

[Kyle_W]

1. Go into “System Preferences” and then select either  “Print & Scan” or "Print & Fax".

2. Right click (or control + click) on the rectangle listing your printers and then select “Reset Printing System”. 

After you have reset the printing system, let's make sure you have the most recent HP driver package installed.

You can do this two ways. First,  check for any available HP Update's by clicking the Apple icon and then Software Update. If there are any updates available, they should show up here. However, if the printer is connected by USB, it will not show any available updates. The other option is downloading the drivers from Apple's website.

You can download it here: http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg

Once you have downloaded the driver package and completed the installation, you will want to plug your printer back in (if you were using a USB connection).  After the printer is plugged back in, go into your print settings under System Preferences > Print & Scan. To add the printer, click the plus sign. You should see your printer listed here. If not, click "Add Printer or Scanner." Click the name of your printer and then click "Use:” box.  Make sure that says the name of your printer and not AirPrint. If you are using the printer wirelessly, make sure that the printer "Kind:" is set to Bonjour or Bonjour Multifunction. Click "Add" down in the bottom right hand corner.

This will add your printer back using the most recent HP print driver available through Apple. Let me know if this helps resolve your issue or not. If it doesn't, let me know I will see what else I can do.

Best of luck,

Kyle

[NYC99]

Dear Kyle,

I'm sorry so many months have passed since you so kindly gave me the tech info--there's been a lot going on.  I only tried your most recent advice yesterday and nothing is working.  I downloaded and installed all the drivers from HP and also , tried your first "fix", which initially worked, but I may have reached the end of the line.  If you have any further suggestions, I'll give them a try.

Again, the problem is only for PDFs and web pages, not Word documents from my computer.

Thanks so much,

Susan

[Advance23]

Hi Kyle,

I understand that you are having an issue with printing PDF's and web pages.  I will do my best to help you resolve this issue. I suggest that you update your Adobe Reader for Macintosh as the printer uses this program. The follow the steps in this document for How to Scan: OS X v10.8 it gives you different options to scan from.

I hope this helps, let me know.

Thank you,

[NYC99]

Hi,

Thanks so much for your suggestions.  Here comes a dumb question:

I downloaded the latest Adobe Reader but cannot install it--the Applications list opens up with the instructions to "choose the Adobe Reader to update".  There is none!  The only Adobe product in there is the Flash.  There was nothing for me to click on, so I got a "failed installation" message.  Please enlighten me.

Thanks in advance,

SP

[Advance23]

Hi NYC99,

I am sorry I assumed that Adobe Reader was already installed, so I will have you install Adobe Reader for Macintosh.

I hope this helps and I appreciate your patience.

Thank you,