Photosmart D110a All in One printer cartridge carriage will not move to center to allow replacement

[KiwiniD]

I have a Photosmart D110a, using an iMac running OS 10.7.4 (Lion).

In the middle of printing, I received a message of a problem with the color cartridge. When I open the cartridge access door, the cartridge carriage does not return to center so that I can change the cartridge. The printer status panel shows the message, "Ink Cartridge Access Door is open." When I close the door, the power button flashes and I get a message on the printer, "Print Cartridge(s) ink shorts or damaged." HP Message center on my desktop shows "Printer cartridge failure. A printer cartridge failed. Check the status panel on the printer for more information.

I am using remanufactured cartridges which have never given me a problem in the past.

I will appreciate any help so that I can replace the color cartridge.

Thanks

[KennyB3]

Hello KiwiniD,

The following link will help with carriage jams for the Photosmart D110a.

http://support.hp.com/us-en/document/c02002623

After the carriage is able to move to the center, the next link is helpful for troubleshooting the ink cartridge for the Photosmart D110a.

http://support.hp.com/us-en/document/c02093281

[KiwiniD]

Kenneth,

Thanks for the rapid response.

Overnight, the carriage return problem resolved itself. I replaced the black cartridge, continued to get the same error messages, removed and re-inserted the color cartridge and now the printer seems to be working ok.

If the problem returns, I will try the solutions you recommended.

Thanks, again.

Kiwini D

[KennyB3 · Accepted solution]

I know it has been awhile.

Glad to have provided any useful information for you.

Happy to hear the problem had resolved itself.

[kimpjacobs]

My printer is doing the same thing. That my ink catridge is short or damaged. It was working fine until i cleaned the ink catridges. Does anyone know how to fix the problem?

[Shirlzz1]

@kimpjacobs- I will need a little more information in order to help out. Do you have the same printer mentioned in the post or a different model of printer that is just sharing the same problem with the carriage jam? Are you getting any error messages on the printer display screen?