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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2012 05:54 PM

HP Recommended

I feel your frustration. Are these new original cartridges or refilled? I know you cleaned the contacts with rubbing alcohol and dried...

‎03-29-2013 02:18 PM

HP Recommended

I have an HP c4480 and a deskjet 6980.

The ink cartridges on both are over half full.

The printer now reads incompatible print cartridge.

What is going on?

‎07-14-2013 02:35 AM

HP Recommended

Dear Sir/madam

I have bought printer C4680 from school in UK. Now I return home in Hong Kong and brought HP60 to replace the coloured ink cartridge. My printer cannot work and state imcompatible ink cartridge.I have tried to clearn the contact point both at the printer and the cartridge, it still cannot help!

What can I do? Please give me instruction.

Thank you for your attention

Lisa

‎07-14-2013 10:02 AM - last edited on ‎02-23-2017 08:41 PM by HP Administrator

HP Recommended
@ll-sl-28 wrote:

Dear Sir/madam

I have bought printer C4680 from school in UK. Now I return home in Hong Kong and brought HP60 to replace the coloured ink cartridge. My printer cannot work and state imcompatible ink cartridge.I have tried to clearn the contact point both at the printer and the cartridge, it still cannot help!

What can I do? Please give me instruction.

Thank you for your attention

Lisa

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎08-21-2013 07:54 PM

HP Recommended

My printer keeps saying Incompatible Cartridges and the ink is Brand new I just bought new cartridges yesterday

‎08-21-2013 07:56 PM

HP Recommended

it just says print cartridges missing

 

‎08-21-2013 10:20 PM

HP Recommended
@theworld4luv wrote:

My printer keeps saying Incompatible Cartridges and the ink is Brand new I just bought new cartridges yesterday

What printer model?  What cartridge are you replacing?  Is the replacement cartridge the same number as the cartridge you are replacing?  Are you using HP cartridges or third party?

 

Depending on the printer model then cleaning the cartridge contacts as shown in this document may resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎08-30-2013 11:05 AM

HP Recommended
My hp d110 wireless printer keeps telling me one of my cartridges is incompatible.

‎08-30-2013 11:55 AM - last edited on ‎02-23-2017 10:18 PM by HP Administrator

HP Recommended
Mrmich wrote:he troubleshooting steps in this 
My hp d110 wireless printer keeps telling me one of my cartridges is incompatible.

The troubleshooting steps in this document may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎10-17-2013 03:21 PM

HP Recommended

I'm using a HP Deskjet F4100 Series. I opened a new HP 21 xl black ink

this ---- [URL=http://s196.photobucket.com/user/die4him72/media/HP%20INK/null_zps08dd3ae8.jpg.html][IMG]http://i196...

http://i196.photobucket.com/albums/aa159/die4him72/HP%20INK/null_zps08dd3ae8.jpg

I put in the ink into the printer and it opens up a window 

this ----- http://i196.photobucket.com/albums/aa159/die4him72/HP%20INK/null_zps14eefb33.jpg

[URL=http://s196.photobucket.com/user/die4him72/media/HP%20INK/null_zps14eefb33.jpg.html][IMG]http://i196...

Even the printer is flashing

this ---- http://i196.photobucket.com/albums/aa159/die4him72/HP%20INK/null_zps9b14c650.jpg

[URL=http://s196.photobucket.com/user/die4him72/media/HP%20INK/null_zps9b14c650.jpg.html][IMG]http://i196...

I look at the inks and compare what could cause this, and I think maybe because one doesn't have a number it is a cheap version

this ----- http://i196.photobucket.com/albums/aa159/die4him72/HP%20INK/null_zps2298b7a6.jpg

[URL=http://s196.photobucket.com/user/die4him72/media/HP%20INK/null_zps2298b7a6.jpg.html][IMG]http://i196...

 

Is the ink an imitation and causing the printer to reject it? (the printer will not shut off even if I press the power button)

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