Printer stuck on searching for printer updates.

[RF123]

First printer I bought got a print head error after only 2 months.  Contacted HP support and after 1.5 hours of troubleshooting they determined I needed a new printer.  The supervisor I spoke said I would have the printer in 5-8 business days so i said great and left for vacation.  When I returned and the printer was not hear contacted HP and they said they need a copy of my reciept.  Not sure wht the tech support supervisor did not tell me that.  So I sent a copy of my receipt and after 8 business days got another printer.  A supposdedly Certified printer.  Ran through the setup and then got the error checking for printer updates.  Now on the phone for another hour with tech support it is determined I need another new printer. Any ideas on getting the new printer working?

[RnRMusicMan]

Hi @RF123,

Welcome to the HP Forums!

I see that your HP Officejet Pro 6835 printer is stuck on searching for printer updates, and I am happy to help! 

I would recommend trying a hard reset, by going to this post,  How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

If the hard reset does not resolve the issue, I would then suggest a semi-full reset. (This will restore the printer to it's factory default settings.) I sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

If neither options resolve the issue the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck! 

“Please click the Thumbs up icon below to thank me for responding.”

[Ciara_B]

Hi @RF123

I know this was posted a few days ago but just checking if this is now resolved with HP Support, or is there anything else you need us to follow up on?

Thanks

Ciara