Printhead failure

[REZB]

My printer will not print anymore. I get the message  "There is a problem with the printhead." I googled the problem, was directed to the HP site, where I learned that I meet all of the requirements for replacement of the printer (model number, living in North America, etc.). I entered the Serial Number and Product Number from the label on the back of my printer, but the HP website claims that the Serial Number is incorrect. However, I typed it in EXACTLY as it appeared on the label ... even varied the "zero" and letter "O" to make sure that was not the problem. But -- it won't accept the serial number, What now?

[Chimney_83]

Greetings @REZB, 

Thanks for the post. 

I understand that you are facing an issue with your printer where you are getting an error "Problem with the printhead."

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried to reseat the cartridges. 

Recommend you do a hard reset on the printer as suggested in this HP Article. 

If the issue persists, please contact our phone support for the service options available. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.
• Please select the paid support options, if your unit is out of warranty.

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[REZB]

I did as you suggsted and that didn't resolve the problem. I still get the "There is a problem with the printhead" meassage. Since the warranty has expired, it probably makes more sense to get a new printer, rather than putting money into a repair. Thanks for your help.

[Chimney_83]

Thanks for the reply and trying the suggested steps. As the is a hardware issue, recommend you to contact our phone support for any trade-in or upgrade or service options available for your printer. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

[Bob_Headrick]

If your Officejet 6835 was originally purchased less than two years ago see the document here to have the printer replaced by HP.