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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 11:16 AM

HP Recommended

Have Instant ink program and it is stating on two seperate occasions I printed pages and I assuringly know there were NO pages printed on those dates Do not have printer issues works great!! WHAT DO I DO??

1 REPLY 1

‎05-10-2017 01:08 PM

HP Recommended

I'd like to help @purplegrandma
 

Pages counts are tracked in UTC – Coordinated Universal Time. Page counts are not recorded in real time. Printed pages are automatically recorded about once per day and reflected in your Print History on the date they were printed provided that the printer is connected to the Internet via WiFi or Ethernet. If pages are printed when the printer is not connected to the Internet (offline), those pages will be recorded on the date the printer comes back online. Pages printed without using Instant Ink cartridges are not recorded.

 

This could explain the discrepancy. This may help too: Page Count Is Not the Same as Actual Pages Printed


Please provide me with either you Instant Ink account or the email address you used to enroll If you'd like to to review your account. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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