Printing from ipad reduces scale to a5 size on a4 paper???

Simon99 · ‎10-27-2013

Hi,

Since upgrading to IOS7, whenever I print from my ipad2 to my HP c410 wireless printer, the printer prints it in a very reduced scale. It prints in a5 size within the middle of an a4 page. I have checked all the defaut printer settigns and these are all a4 and have no scaling options set.

Within the ipad apps I can't find any setting to do with scaling so I am at a loss.

Any advice greatly appreciated please.

thanks,

simon

TwoPointOh · ‎10-28-2013

Hi Simon99. Are you using Apple's Airprint to print? If you are there are really no settings you can change to alter the output, you have to make the source the desired size. You might be able to change a few settings within the HP Eprint App, if you are using the HP Eprint App. Does it print OK from a computer?

Supported Printers for the HP ePrint Mobile App:
http://support.hp.com/us-en/document/c01619067

TwoPointOh
I work on behalf of HP

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Simon99 · ‎10-31-2013

Hi. Yes the problem occurs on the iPad, not the desktop, and occurs whether printing from air print, hp eprint or google cloud print. It simply takes a known a4 doc and shrinks it to about a5 size that prints in the middle of an a4 page. I have checked the default printer setting on the desktop and these all seem fine so am a bit lost.

It didn't used to do this. am wondering if it is an iOS 7 thing perhaps?

TwoPointOh · ‎11-01-2013

Hi Simon99. At least it is clear that the printer is working, since it prints from a computer properly. What exactly have you printed with this behavior, and where did you print from (ie camera photos from the gallery via Send To).

TwoPointOh
I work on behalf of HP

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Simon99 · ‎11-01-2013

PDF docs via chrome or safari

TwoPointOh · ‎11-05-2013

Hi Simon99. I have been trying to find a reasonable answer for you, but unfortunately I cannot. Regarding ePrint, I would wait for the next update of the App for improved performance. Have you tried emailing the PDF file to your printer with your email program?

TwoPointOh
I work on behalf of HP

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Simon99 · ‎11-06-2013

Hi - yes I have had to do that as a work around. Thanks for looking into it. I will let you know if I find a solution

Joshnothp · ‎04-14-2014

Hi, I have an epson printer and have also had this problem and this is the reference to it I have been able to find on the web.
Clearly it is a problem with Apple not hp or epson but to get them to sort it out will be a nightmare as I cannot exactly take my printer to the apple store!!
If anyone finds a development here it would be greatly appreciated if you could let me know.
Many thanks 🙂

Joshnothp · ‎04-14-2014

Hi, I have an epson printer and have also had this problem and this is the reference to it I have been able to find on the web.
Clearly it is a problem with Apple not hp or epson but to get them to sort it out will be a nightmare as I cannot exactly take my printer to the apple store!!
If anyone finds a development here it would be greatly appreciated if you could let me know.
Many thanks 🙂

Ps. I should add that I am printing from a mac book pro

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