Pro MFP M177fw stuck on initializing

[Gemini02]

Hi @Maurofreitas,

I see that you are experiencing issues with the LCD display showing the EPA logo. I can help you with this.

If the printer is networked, access the printer's Embedded Web Server and turn off the IPv6 setting, if you know the IPv4 address of the printer, to see if that will help.

Type the IPv4 address of the printer into your web browser's address bar. (Internet Explorer)

• Click the "Networking" tab.
• Click "Advanced" in the left-side menu.
• Uncheck the box for "IPv6".

If you are still having issues, try the reset that I sent you in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[Gemini02]

Hi @EricSantos,

Thanks for letting me know. If the printer is on the network, please try the following steps.

If the printer is networked and you know the IPv4 address of the printer, turn the IPv6 setting off.

Type the IPv4 address of the printer into your web browser's address bar. (Internet Explorer)

• Click the "Networking" tab.
• Click "Advanced" in the left-side menu.
• Uncheck the box for "IPv6".

Please let me know the results. Thank You.

[Maurofreitas]

Hi @Gemini02,

I do not have access to the printer right now, as soon as I get home, I will try.

Anyway, I did not receive your MP.

Thank you

[Gemini02]

Hi @Maurofreitas,

Whoops! I sent you the PM this time. Thanks for letting me know. Please keep me posted.

[enordell]

that is what i had to do also

[Maurofreitas]

Hi @Gemini02,

I tried both options, with no results.

Thank you anyway

[Gemini02]

Hi @Maurofreitas,

The printer will need to be serviced, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Thank You.

[Maurofreitas]

I updated the firmware and the printer finally got past initialization.

[ChrisAust]

Hi Gemini02,

I'm having the problem with the printer being stuck on initializing and would like the instructions private messaged to me.

Thanks,

Chris.

[Gemini02]

Hi @ChrisAust,

Try and update the printer's firmware if you haven't tried already.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.