Pro MFP M177fw stuck on initializing

[Gemini02]

Hi @Kimsonl,

I would definitely recommend calling HP support as it's likely you'll require a replacement printer.

Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Have a nice day! Thank You.

[IT_SupportPRINT]

I too am having this same iniializing issue. I've repeatedly tried all the reset steps that's been sugested. Can you please send me the "secret" steps to try. 

[Gemini02]

Hi @IT_SupportPRINT,

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[rickjant]

Hello,

I have the same problem: the same brand new printer, it made a lot of noise, and then forever initializing. and after  and also tried the steps you provided, but still the issue,. Could you send me the possible solution in a personal message? Thanks.

[Maurofreitas]

My printer only came back to life after I updated the firmware.

[Gemini02]

Hi @rickjant,

I understand that you are having issues with the printer being stuck initializing. I can help you with this. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

Please update the printer's firmware if you haven't already.

I will send you the reset in a private message.
In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Have a nice day! Thank You.

[Gemini02]

Thanks for sharing with us that the firmware update resolved the issue @Maurofreitas.

{Happy Dance :smileyvery-happy:}

Have a wonderful day!

[JWN1]

My new M177FW printer is stuck on initializing and the cartredges will not rotate.  I have disconnected the power from the back and the wall and removed and replaced all of the cartridges.

[JWN1]

It says moving black to the front.  Nothing is moving

[Gemini02]

Hi @JWN1,

I see that the printer is stuck initializing and you are getting the error "moving black to the front". I will do my best to assist you with this issue. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

Please try and run the firmware update if you haven't already.

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Have a nice day! Thank You.