Pro MFP M177fw stuck on initializing

[RnRMusicMan]

Hi heagme,

I sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. If this does not resolve the issue, contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

Hope this information helps! 🙂

[bprijs]

Please send me the instructions also, still got issues...

The store I bought this device from wont help me anymore because I am out of warranty (by 14days)😱

The most upsetting thing is that this issue doesn't seem to be as random as HP and the staples (company i bought this device from) tell us. Along with the Posts on this forum a read many of the same issues with this generation printers from HP.
They know these devices have issues and are replaced for some of us....why not for all of us, it's clearly a production issue?!

Hope it can be fixed in a polite manor else this could be the last HP printer or HP device my family has bought.

[RnRMusicMan]

Hi bprijs,

Welcome to the HP Forums! 

I sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. If this does not resolve the issue, contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

Hope this information helps! 🙂

[bprijs]

The reset didn't do the trick. Phoned HP, they also drew me the out of warranty card.
Sad thing, if i printed earlier i would have noticed it earlier and had warranty. Now the device is completely worthless...the most expensive prints ever. (The device made less then 500prints) 😔

[RnRMusicMan]

Hi bprijs, 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[heagme]

The latest firmware update solved my problems, thanks!

[Tikero]

Hi 

Im having issue with the printer since installing new toners just initializing and not functioning. I have the printer for the last 2-3 months which was working fine. I have tried all the steps that you have advised previously by removing all the toners and putting them back. I turned off the printer as per your instructions and tried moving them to the front via the settings and resetting the printer settings to defaults yet still getting the same issue. The solutions provided is not working. Could you please advise how I could a refund from HP?

[Edrawst]

I am having the same problem. I have tried hard reset and rotated the carousel but still showing initialisation. What can I do next?

[NaderYassin]

Hello, I'm having the same issues stuck on initializing and toner isn't moving to the fron, can someone message me the reset process please,

Thank you

[Edrawst]

I had to take out all the toner cartridges and reinstall then and that seemed to have fixed it for me