SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

[LucindaLoo]

Hi, please can you help?

I have an HP 7000 E809a wide format printer that is going offline all the time.  I have read what you've put but I can't work it out.  My printer has no menu button or screen.  So where do I access the information on the computer??  I cant work out how to print the network configuration page.  I use a USB cable to connect to the printer.

Thank you so much in advance

[Fax1]

I'll try it....thanks

I hope I can resume operating it wirelessly soon after

[JoeTwoPointOh]

The static IP solution still does not correct this issue. I've done this and the printer, even thouggh it still passes the connection to router test, simply vanishes after a short period of time and only toggling power bring it back. In fact I'll go so far as to say it does this even if using WiFi Direct! Although it is easier to bring up the available wifi connections and simply reconnect  w/o power toggling at this point. I'm convinced there's a hidden sleep mode somewhere in this model.

[das187]

Hey Joe -

I think you've got something there!   Seriously!

The rest of us have just been gathering evidence, as best we can, and formulating hypotheses to test out. Many times it works, but has to be tweeked. And in 100 people there seem to be 20 different combinations and permutations of all the variables. Hence the need to rely on each other, rather than the tech people at the various companies.

Maybe your model DOES HAVE a hidden sleep mode -- sort of a "deep" sleep that erases things it shouldn't -- that keeps messing you up.

Let's face it: HP keeps making things with their perceived "improvements" (like my printer, suddenly re-introduced several years ago with no ethernet port, wi-fi only, which didn't work, only to be taken off the market quickly and re-done with the ethernet port), that give people problems. Like the '72 car that works well in all respects but has certain quirkly little things that only you know how to fix because you've been under the hood so many times (if you're one of those people).

But this stuff is just a mystery -- and who has the time???????!!!!!!!!!!!!!!!!

I say (and I'm one of those people who get fed up and just complain repeatedly -- and NOT politely -- if you try all the things people suggest, and it still happens -- call HP again, and again, and again (and whoever makes your router).  Demand a supervisor. Eventually someone might admit there have been problems. Once they say this, I believe it's their responsibility. (And I think it's FAR more likely a printer wiring/software problem than anything else in the network.) AND remember -- HP will tell you that after a certain date they must charge you for phone help. Uh-uh. Not if they created the problem! (Remember -- I am not a lawyer!)
 Keep us all informed!

[BESTWHEELMAN]

My HP All in One keeps disconnecting and needs to be constantly rebooted.  Help?

[wweber332]

Medic 1,

You ROCK. I have had two HP wireless photosmart printers. Still do actually. One sits because of this issue. I went through it so many times. Uninstall/ reinstall printers, even reinstalled OS a couple times. Then buying a new/ updated printer. And dealing with multiple installs of the same models (2),(3) etc... All this because HP Support cannot give us a simple fix, as you did. Thanks for your help.

[scottchedda]

Your solution worked like a champ!  Thanks for all the time you spent figuring this out.  It's been frustrating me for the past 3 days.  You've saved me a boatload of time and angst.  Thanks again. 

[8500doesnotprin]

AFTER FOLLOWIONG ALL THESE DIRECTIONS PRINTER STILL DOES NOT PRINT... A PEICE OF JUNK... JUNK... I DON'T HAVE TIME FOR THIS.  HP IS JUNK.... HP 8500 A910............................ HOURS OF WAISTED TIME.... IF YOU DON'T OWN A HP DON'T BUY ONE... IF YOU DO THROW IT IN THE TRASH AND BUY ANYTHING BUT HP.

[JoeTwoPointOh]

I'm "lucky" enough to have this configured as a FAX machine as well so as loong as it isn't late I can call my own land line and quickly disconnect in order to wake it p and make it work. Even the built in "restore IP" utility is iffy at best! Conclusion. printer is junk. I am lucky enough to have a warranty from BestBuy so going to see if I can return/upgrade. We'll see how that goes. lol

[das187]

Wow. From these last two reports (I don't want to call them complaints), and others, it sounds as if with each passing year and each new set of printers/scanners/all-in-ones, HP keeps making things that just give us more and more problems! You just mentioned a utility that probably does one function of an entire utility package I got many, many years ago and has turned out to be very useful all the time. Came with an older model (the c309). Works with an even older one (1200) which doesn't fax, is not wireless, but scans and copies perfectly to this day (10 years? 15? who knows?), albeit with a USB cord. Big deal. The print cartridges are available, and, as a good HP tech person told me many years ago (before the Compaq merger), even with the exp. date, consider the organic chemistry behind the ink solvents, their physical and chemical properties, vapor pressure of the solvents in a glass jar, etc. Store them, still in wrapper, in a large-mouth GLASS jar with a metal or hard plastic lid. They have remained fresh and perfectly usable 5 or 6 or even 8 years beyond their dates. So even with the 4700 (frequent problems, but reparable and showing up ever less often with that huge, truly useful 5-year-old utility package for the 309 that keeps it going and alerts me if anything needs attention -- and a glass on the 4700 that can be easily removed, in spite of their lack of screws, for inside cleaning), and the c309a (forced HP to extend my warranty to 6 or 7 years), which now needs to be shut off/on once in a blue moon and will be replaced free for 2 more years if necessary), that old 1200 model still works like a charm, printing, scanning and copying faster than the others. (That's why it's on the shelf, and despite my wife's complain of "why do we need this on this shelf?" I can say: because if the others screw us, THIS one NEVER gives a problem, and with cartridges that are still available (the ones inside still work and there are a couple left in the jar) it WORKS with NO PROBLEMS. Just use one of these cables! No snapping off of plastic parts -- all screws, easily done the old-fashioned way.

HP just makes newer ones with more potential problems that rear their ugly heads really fast.

I say, just call HP and complain, complain, complain. Ask for the highest level person possible. That's always worked for me. I HOPE it works for you. Maybe even try an OLDER utility program that supposedly doesn't go with your printer! It might work better than the new ones. You can always delete it! (Big -- 500MG, but does a lot and very user friendly.) And the printers ALL seem to fall into the trap of "more data transferred = longer wait times for a response and more potential for problems, either positive or negative. Whether it's your data or their data. Probably theirs.

The printer business seems like the Mafia -- if the Gambino family does wrong by you, the Gallante family may not be so great either. Will the Corleones be any better? Maybe a 6-year-old GOOD model that was barely used from a reputable eBay seller is the best bet! I've gotten some **bleep** good, reliable things there. Who knows?? My router and cable modem are older, never used, and they work fantastic. Maybe the same'll be true of printers?? But maybe the older HP utility programs will help. Who cares if HP says it's not for your printer?? Have they tried?? Half the package just tracks your activity anyway, right?

Don't let the capitalist bastards get you down! You're smarter than they are!