Scan Error HPCLJM277 Scan was not found

SCGolf1 · ‎01-06-2017

Just installed the new 277dp as a replacement for an old C7180 and can't get this new one to scan. I've been from the printer into Acrobat DC without a problem. Now, I have a problem. An known resolution. I already tried the Scan Doctor: No help.

Resolv_S · ‎01-07-2017

Hey@SCGolf1,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

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I was going through your post and would like to help you.

The scanner did not find error on the printer. Is that, Correct?

I was able to find a suitable HP article which specifically addresses the issue you have on your printer.

http://support.hp.com/us-en/document/c00040499

Hope the above steps will help you finds the solution. Please share more to serve you.

Resolv_S

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Resolv_S
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SCGolf1 · ‎01-15-2017

Thanks very much Resolve_5. The scanner did not find/report a problem. I'll look at the article you provided and let you know the outcome, Thanks again!

Resolv_S · ‎01-16-2017

Hey@SCGolf1,

Thanks for the response.

Take your time and reply with the outcome.

Have a great day.