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‎12-10-2016 12:20 PM

HP Recommended

Hello @sarah_f,

 

Thanks for reaching out. I'd like to help 🙂

 

It looks like a scanner failure issue with the printer. This particular issue can be caused when the printer is not getting enough power to perform a scan. Try the following steps:

 

  • ·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • ·         Remove USB cable, if present.
  • ·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • ·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • ·         Turn on the printer and wait till warm-up period finishes and the printer is idle.
    ​​​​​​​

Please let me know if this resolves the issue, or if you require further assistance. Thank you!

Cheers 🙂


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DVortex
I am not an HP Employee

‎02-08-2017 11:55 AM

HP Recommended

I was having the same problem whenever i chose to scan or print a copy in color with my HP Officejet Pro 8600 buti tried this and it worked. Now it scans and prints in color again. Saved me from replacing the printer, and the officejet printers are not cheap.

Thank you!

‎02-13-2017 06:28 AM

HP Recommended

Hi crywf312,

 

Glad to know that the issue has been resolved..

Although I am an HP employee, I am speaking for myself and not for HP.

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