Scanner F2400 series obsolete without justification

[LuisPM]

Then design a patch to fix it. All companies do this.
I wouldn't expect from a major company like yours that because Flash stopped working, thousands of scanners around the world would stop working.

[LuisPM]

Jay_G24, since you work in Customer Service and I guess you can't do anything else, I would like you to give me an email address where I can write a formal complaint, where they register an 'incidence number', or whatever they say, so I can go to the Consumer Protection Authorities, to report this fact.

I will not shut up because HP will not resolve this and force us to destroy our scanners that are less than ten years old and work perfectly.

[Jay_G24]

@LuisPM,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Brennie64]

I completely agree.  I have spent many, many hours trying to obtain driver software for this device.  All I want to do is Scan.  Nothing that has been recommended resolves my issue (including Windows Scan) and I'm at my wits end.  I will NEVER EVER buy a HP product again because I have found the support abysmal.  My next move is to make a complaint too - after I see if I can copy the Solutions Centre software from another device to see if I can get it to work.  HP - shame on you!  I've wasted SO MUCH TIME and all because Flash became obsolete.  Shame on you.!

[LuisPM]

Brennie64, yes, please. File a complaint with the consumer authorities. I plan to do the same unless they respond, with a satisfactory answer (i.e. a patch that bypasses the Flash dependency), within three days from now.

[Jay_G24]

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region

Have a great day!

[LuisPM]

Excellent. I look forward to hearing from them.
Thank you.

[Jay_G24]

You're welcome 🙂

Have a nice day!

[ferRX]

Hi @LuisPM , @TehSkul , @Brennie64 ,

...   ...   ...

Please try with the software download from the next link,

• >> Deskjet F2400 – driver software – Windows 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Brennie64]

A MASSIVE thank you to FerRX who is a VOLUNTEER POSTING ANSWERS IN HIS OWN TIME.  I desperately needed to scan an important document urgently and was able to get this done with the help you provided.  Thank you very, very much indeed - appreciated!   HP - a multi-million $/£ organisation with an abundance of resources - this is not a good look.  There will be no more HP products bought by me or anyone I know.